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Good practice Imported

Conseillers Numériques France Services

France · Paris · See the France profile · See the Paris profile

Evidence: Descriptive / self-reported Top 24% 92/100 · Ask Evidence Copilot about this practice

French national programme deploying 4,000 digital advisors in France Services centres and community spaces to support citizens with low digital skills; €200M investment; 97% of users felt they progressed; 43% aged over 70; 93% completed tasks they could not do before.

4,000
Digital advisors deployed
€200M
Investment
97%
Users who felt they progressed
43%
Users aged over 70
Conseillers Numériques France Services

Details

Maturity
Established
Promoter
Agence Nationale de la Cohésion des Territoires (ANCT)
Period
2021–present
Keywords
digital exclusion, low digital skills, older adults, low-education adults, public services access

Context

Conseillers Numériques France Services is a French national programme deploying digital advisors in France Services centres and community spaces to support citizens with low digital skills.

Results

With a €200M investment and 4,000 advisors, 97% of users felt they progressed and 93% completed tasks they could not do before; 43% of users were aged over 70.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Commonly funded by

National / regional programmes Recovery and Resilience Facility (national plans)

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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