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Good practice Imported

Digital Literacy Course for Older Persons – PRO Programme (Serbia)

Serbia · Zaječar · See the Serbia profile

Evidence: Descriptive / self-reported Top 59% 68/100 · Ask Evidence Copilot about this practice

Since 2023, UNFPA and the Red Cross of Serbia have trained over 600 older adults in six municipalities in email, e-government, e-banking and land-registry use, with 140 becoming peer 'digital inclusion ambassadors'.

600+ people
Older persons trained (by late 2024)
140 people
Peer 'digital inclusion ambassadors' (by late 2024)
Digital Literacy Course for Older Persons – PRO Programme (Serbia)

Details

Maturity
Scaling
Promoter
UNFPA & Red Cross of Serbia (PRO Programme)
Period
2023-2026 (ongoing)
Region (NUTS)
RS22
Keywords
digital literacy, ageing, e-government, civil society

Context

In ageing eastern/central Serbian municipalities (e.g. roughly a third of Zaječar residents are over 65), the joint UN 'PRO – Local Governance for People and Nature' programme (EUR 10m, mainly Swiss-funded, running through 2026 across 99 towns/municipalities) has run a digital literacy course for older citizens since 2023, delivered by UNFPA with the Red Cross of Serbia and the Government of Serbia.

Objectives

Build digital literacy among older citizens in six municipalities (Zaječar, Boljevac, Kragujevac, Kruševac, Niš, Velika Plana) covering email, the national e-Government portal, online banking and the e-Cadastre land registry, and create sustainable peer-support capacity.

Activities

Five mandatory practical-skills sessions per participant; 140 graduates became informal 'digital inclusion ambassadors' running peer-to-peer sessions; in October 2024 municipal authorities, local Red Cross branches and Centres for Social Work signed memoranda of understanding to continue the service after donor funding ends.

Results

By late 2024, more than 600 older persons had completed the training. Publicly available outcome figures come only from UN-system sources; no independent government, academic or media evaluation of impact was found, and participant counts have varied across reports (500+ then 600+).

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Commonly funded by

Philanthropic / foundation funding

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Data sources

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