Good practice

Digitaler Engel

Germany · Berlin · See the Germany profile

Programme allemand de coaching numérique mobile déployant des bénévoles formés dans les zones rurales et les petites villes (moins de 50 000 habitants) pour aider les seniors à utiliser les outils numériques en toute sécurité ; plus de 800 interventions, environ 25 000 seniors accompagnés, 1 500+ multiplicateurs formés ; lauréat du Prix européen des compétences numériques 2025.

800+

Événements organisés

~25,000

Seniors touchés

1,500+

Relais formés

Details

Maturity: Scaling
Promoter: Deutschland sicher im Netz e.V. (DsiN)
Period: 2019–present
Keywords: older adults, rural communities, cybersecurity, digital skills, mobile outreach

Context

Digitaler Engel est un programme allemand mobile d'accompagnement numérique qui envoie des bénévoles formés dans de petites localités rurales pour aider les seniors à utiliser les outils numériques en toute sécurité.

Results

Le programme a organisé plus de 800 événements touchant environ 25 000 seniors et formé plus de 1 500 relais, remportant l'European Digital Skills Award 2025.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Deutschland sicher im Netz e.V. (DsiN) — accessed 2026-06-21
DsiN — Digitaler Engel programme — accessed 2026-06-21
BMBFSFJ — European Digital Skills Award 2025 announcement — accessed 2026-06-21
EU Digital Skills & Jobs Platform good-practice entry — accessed 2026-06-21

Attachments

Source image

Quality score: 92/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 6% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level3/5

Mobile consulting units targeting specifically rural communities under 50,000 population, combined with a cybersecurity-plus-digital-inclusion approach and a structured multiplier cascade model, is a genuinely novel configuration.

Sustainability (ongoing)1/1

Continuously funded by BMBFSFJ since 2019 and actively expanding to new federal states (Thüringen, 2025), demonstrating institutional commitment and scaling.

Evaluation evidence1/1

European Digital Skills Award 2025 (Cybersecurity Skills category) by an independent EU Commission expert panel validates effectiveness; DsiN's own reporting documents 800+ deployments and 25,000 seniors reached.

Demonstrated reach1/1

Approximately 25,000 seniors directly reached through 800+ events, with 1,500+ trained multipliers extending reach into rural communities not normally served by fixed support services.

Documented learning1/1

Structured multiplier training model is explicitly designed and documented for replication; expansion into new federal states confirms the methodology is transferable within Germany and beyond.

Cite this

Evidoria. Digitaler Engel. Persistent ID: 35180d45-ab57-450a-a2ac-44ab797fd4f0.

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