Good practice

Digitaler Engel

Germany · Berlin · See the Germany profile

Programa alemão de coaching digital móvel que envia voluntários formados a zonas rurais e municípios com menos de 50.000 habitantes para ajudar idosos a utilizar ferramentas digitais em segurança; mais de 800 intervenções, cerca de 25.000 idosos assistidos, 1.500+ multiplicadores formados; vencedor do Prémio Europeu de Competências Digitais 2025.

800+

Eventos realizados

~25,000

Idosos alcançados

1,500+

Multiplicadores formados

Details

Maturity: Scaling
Promoter: Deutschland sicher im Netz e.V. (DsiN)
Period: 2019–present
Keywords: older adults, rural communities, cybersecurity, digital skills, mobile outreach

Context

O Digitaler Engel é um programa móvel alemão de orientação digital que envia voluntários formados a pequenas localidades rurais para ajudar os idosos a usar ferramentas digitais com segurança.

Results

O programa realizou mais de 800 eventos, alcançando cerca de 25 000 idosos, e formou mais de 1 500 multiplicadores, vencendo o European Digital Skills Award 2025.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Deutschland sicher im Netz e.V. (DsiN) — accessed 2026-06-21
DsiN — Digitaler Engel programme — accessed 2026-06-21
BMBFSFJ — European Digital Skills Award 2025 announcement — accessed 2026-06-21
EU Digital Skills & Jobs Platform good-practice entry — accessed 2026-06-21

Attachments

Source image

Quality score: 92/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 6% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level3/5

Mobile consulting units targeting specifically rural communities under 50,000 population, combined with a cybersecurity-plus-digital-inclusion approach and a structured multiplier cascade model, is a genuinely novel configuration.

Sustainability (ongoing)1/1

Continuously funded by BMBFSFJ since 2019 and actively expanding to new federal states (Thüringen, 2025), demonstrating institutional commitment and scaling.

Evaluation evidence1/1

European Digital Skills Award 2025 (Cybersecurity Skills category) by an independent EU Commission expert panel validates effectiveness; DsiN's own reporting documents 800+ deployments and 25,000 seniors reached.

Demonstrated reach1/1

Approximately 25,000 seniors directly reached through 800+ events, with 1,500+ trained multipliers extending reach into rural communities not normally served by fixed support services.

Documented learning1/1

Structured multiplier training model is explicitly designed and documented for replication; expansion into new federal states confirms the methodology is transferable within Germany and beyond.

Cite this

Evidoria. Digitaler Engel. Persistent ID: 35180d45-ab57-450a-a2ac-44ab797fd4f0.

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