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Good practice Imported

formfix — AI-Assisted Long-Term Care Applications in Berlin-Steglitz-Zehlendorf

Germany · Berlin · See the Germany profile · See the Berlin profile

Evidence: Observational / pre–post Top 62% 53/100 · Ask Evidence Copilot about this practice

A Berlin district piloted ‘formfix’, an AI tool guiding long-term-care aid applicants and drafting decision recommendations for caseworkers — one of 18 municipalities in Germany's federal Agentic AI Hub, whose pilot cohort reported processing time down up to 45%.

-45 %
Cohort-wide processing-time reduction (all 18 pilots) (Mar-Jul 2026)
-31 %
Cohort-wide administrative-processing reduction (Mar-Jul 2026)
formfix — AI-Assisted Long-Term Care Applications in Berlin-Steglitz-Zehlendorf

Details

Maturity
Pilot
Promoter
Bezirksamt Steglitz-Zehlendorf (Amt für Soziales) / BMDS Agentic AI Hub
Period
March-July 2026 (3-month pilot)
Keywords
social services, long-term care, public administration, generative AI

Context

In March 2026, Berlin's Steglitz-Zehlendorf district social-services office was one of ~18 municipalities selected from ~200 applicants for Germany's federal 'Agentic AI Hub' programme.

Activities

For statutory long-term-care financial assistance ('Hilfe zur Pflege'), the district deployed 'formfix' (by startup Myosotis GmbH), which guides applicants through paperwork, checks submissions for completeness, flags missing documents, and drafts decision recommendations for human caseworkers.

Results

The three-month pilot (March-July 2026) sat within a federal cohort reporting 45% overall processing-time reduction (31% for pure administrative processing) and said 65% of the 18 pilots went live within four weeks.

Conclusions

Steglitz-Zehlendorf's own account is more qualitative ('significantly improved application quality', fewer caseworker follow-ups); no confirmed permanent rollout has followed the pilot's completion.

Implementation
Indicative cost
Low (< €50k) — Not disclosed; a single-district, three-month vendor pilot.
Time to results
Short (< 1 year) — Piloted March-July 2026.
Staffing & skills
Steglitz-Zehlendorf Amt für Soziales caseworkers, Myosotis GmbH (vendor)

Conditions for success

  • Human caseworkers remain in the loop for final decisions rather than full automation

Common failure modes

  • No confirmed permanent rollout after the three-month pilot ended
  • Reported gains are cohort-wide, not verified for this specific district

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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