ChatFT and Match FT — France Travail's AI Tools for Jobseeker Matching and Advisor Support

France Travail, France's national public employment service (formerly Pole Emploi), built a family of AI tools on models from French AI company Mistral to support both its advisors and jobseekers. ChatFT, an internal generative-AI assistant for drafting job offers, summarising interviews and writing emails, reached nearly 40,000 advisors — more than half of France Travail's workforce — from November 2024. A meeting-transcription extension, ChatFT Ecoute, was piloted in six regions ahead of a planned 2027 rollout. Separately, Match FT is a matching system with two tracks piloted in six regions: Match FT Offres matches jobseekers to open positions, and Match FT Formation matches jobseekers to training programmes. National rollout is scheduled for end of 2026 (Match FT Offres) and early 2027 (Match FT Formation).

In pilot regions, France Travail reported that ChatFT saved advisors up to three hours a week, with a stated ambition to redirect the equivalent of 800 full-time positions into more face-to-face jobseeker support. Match FT Offres was associated with an average reduction of more than three days in time-to-fill in its pilot regions, and Match FT Formation with a 17% increase in training enrolment. A France Travail-published survey (23 January 2025) found 77% of jobseekers had used AI tools in their job search, 62% reported a positive impact, and usage was higher among under-25s (83%) than over-50s (69%). These figures are self-reported by France Travail via its own infographic and public statements, corroborated by independent press (franceinfo, LeMagIT) but not yet by an independent academic or auditor evaluation, and national-scale rollout has not yet occurred.