M-Pesa – Mobile Money as Financial and Digital Inclusion Infrastructure
Kenya
Safaricom's M-Pesa turned basic phones into bank accounts across Kenya. A landmark Science study found it lifted 194,000 households out …
Philippines · Taguig · See the Philippines profile
Evidence: Descriptive / self-reported Top 82% 52/100 · Ask Evidence Copilot about this practice
Philippine mobile-money super-app grown from a 2004 SMS remittance service into a $5bn e-wallet, lending, insurance and investment platform. Reports 90M+ registered users, 90% lower-income and 74% outside Metro Manila, extending financial access to previously unbanked Filipinos.
GCash began in 2004 as an SMS-based mobile remittance service from Globe Telecom, aimed at helping overseas Filipino workers send money home without a bank account. Under fintech subsidiary Mynt (Globe Fintech Innovations, Inc.), it has grown into a full mobile-money 'super-app' offering an e-wallet, micro-lending (GLoan, GCredit, GGives), savings (GSave), insurance (GInsure) and investing (GInvest, GStocks) — all accessible without a traditional bank account, aimed at the Philippines' large unbanked and underbanked population.
Marking its 20th anniversary in October 2024, GCash and Mynt reported a valuation above $5 billion (more than double the $2 billion 2021 figure) following further investment from Ayala Corporation and Mitsubishi UFJ Financial Group (MUFG). The company reported over 90 million registered users, of whom roughly 90% come from lower-income segments and 74% live outside Metro Manila; PHP 155 billion in loans disbursed to 5.4 million unique borrowers; 7.8 million users covered through GInsure (28 million policies sold); and 6.6 million GSave and 682,000 GStocks users. Separately, the Bangko Sentral ng Pilipinas' 2021 Financial Inclusion Survey found 44% of Filipino adults still lacked a bank account, the backdrop against which mobile-money platforms like GCash are positioned as a main channel for reaching the unbanked.
The specific reach and inclusion figures above come from GCash/Mynt's own 20th-anniversary press materials, syndicated by wire services, rather than an independent audit; an academic preprint studying GCash's effect on rural savings behaviour existed but had not completed peer review at time of writing, so GCash's company-specific impact claims should be treated as descriptive, self-reported data.
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Where this practice's information was retrieved from, and when.
Kenya
Safaricom's M-Pesa turned basic phones into bank accounts across Kenya. A landmark Science study found it lifted 194,000 households out …
Mozambique
Vodacom's M-Pesa mobile money platform, revitalised through a 2018–2022 IFC partnership that tripled active users from 1.9 to 6 million, …
Kenya
In December 2017 Safaricom added an Interactive Voice Response option to M-Pesa, Kenya's dominant mobile-money service, so blind and low-vision …
Peru
Peru's Yape, used by over 15 million people, added VoiceOver/TalkBack support to sign-up, transfers, top-ups and QR payments. El Comercio …
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