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Good practice Imported

HMRC Work IT Out

United Kingdom · Sheffield · National · See the United Kingdom profile · See the Sheffield profile

Evidence: Observational / pre–post Top 97% 32/100 · Ask Evidence Copilot about this practice

Work IT Out is an innovative programme designed and delivered by Tinder Foundation (now Good Things Foundation). The project embeds HMRC benefits advice and guidance in UK online centres. The online centre network is a diverse group of community and grassroots organisations. The

4334 people
People reached (Work IT Out pilot, 2015-2016) (2015-2016)

Details

Maturity
Pilot
Promoter
Good Things Foundation — website
Type
System
Status
Ended
Target groups
People with disabilities, Elderly people, Migrants, Unemployed and those facing social problems
People reached
4334
Period
2015-03-31 – 2016-12-31
Keywords
accessible, barriers, inclusion, digital skills, engagement

Context

UK national pilot delivered by Tinder Foundation (now Good Things Foundation) through the UK online centres network — grassroots and community organisations that embed digital support within existing community development work. The network supported 250,000 people per year in developing basic digital skills nationally.

Objectives

Embed HMRC benefits advice and guidance (Child Tax Credit, Working Tax Credit, Child Benefit, personal and business tax) within UK online centres, integrating digital-skills support at key transition points in people's lives (starting work, setting up a business, or having a new child).

Activities

Delivery partners across the UK online centres network provided HMRC-related advice while integrating computer use into the advice process — either at the point of engagement or by referring clients to digital inclusion support within the centre — even though HMRC's benefits system (unlike its business-tax functions) remained offline.

Results

The pilot ran from March 2015 to December 2016 and is recorded as having reached 4,334 people; source material flags the programme as evaluated ('Evaluation: Yes') but does not describe the evaluation methodology or design.

Conclusions

The pilot was followed by roll-out into ongoing HMRC practice as 'Advice and Guidance', indicating the pilot informed continued, larger-scale programme investment by Good Things Foundation.

Implementation
Indicative cost
Medium (€50k–€500k) — Delivered through the existing UK online centres network infrastructure rather than new build; no separate budget figure given in source.
Time to results
Short (< 1 year) — Pilot ran March 2015 to December 2016 before being rolled into ongoing HMRC 'Advice and Guidance' practice.
Staffing & skills
Tinder Foundation / Good Things Foundation programme team, Delivery partners across the UK online centres network (community and grassroots organisations)

Conditions for success

  • Pre-existing UK online centres network with embedded digital and advice capability
  • Flexibility for delivery partners to integrate digital support even where HMRC systems remained offline
  • Alignment with life-transition points where people are motivated to seek advice (starting work, business, new child)

Common failure modes

  • HMRC's benefits system remained offline, so digital integration depended on partner discretion rather than a mandated design
  • No detailed evaluation methodology documented despite an 'Evaluation: Yes' flag, limiting robustness of the evidence base

Where it fits

Governance type
national government agency programme delivered via an NGO/community network
Scale
national
Income level
high-income

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

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