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Good practice
Imported
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Invataxi App Integration — Kazakhstan's On-Demand Accessible Ride Service for Wheelchair Users
Kazakhstan · Astana · See the Kazakhstan profile · See the Astana profile
Evidence: Observational / pre–post Top 55% 72/100 · Ask Evidence Copilot about this practice
Kazakhstan's long-running Invataxi wheelchair-accessible taxi service — previously bookable only by phone a day ahead — was integrated into the Yandex Go ride-hailing app in 2024. App-based trips grew from 53,900 in 2023 to over 207,000 in 2024.
53,900 to 207,000+
App-based accessible trips (2023–2024)
3,000+ per year
Pre-digital baseline trips coordinated (Astana) (2019)
Details
- Maturity
- Scaling
- Promoter
- Kazakhstan's Ministry of Labor and Social Protection of the Population, in partnership with Yandex Go
- Period
- 2024–present (Invataxi service founded 2009)
- Keywords
- accessible transport, ride-hailing app integration, disability inclusion, government-private partnership
Context
Kazakhstan's Invataxi wheelchair-accessible taxi service, founded in Almaty in 2009, required phone bookings a day ahead until 2024, when the Ministry of Labor and Social Protection partnered with ride-hailing platform Yandex Go to integrate on-demand accessible-vehicle requests directly into its app, piloted in Astana and Almaty with Yandex waiving its usual commission.
Results
App-based trips grew from 53,900 in 2023 to over 207,000 in 2024, roughly a fourfold increase, according to Ministry data; nationwide expansion beyond the two-city pilot was confirmed for 2025 by Kazakhstan's Prime Minister's office.
Implementation
- Indicative cost
- Medium (€50k–€500k)
- Time to results
- Short (< 1 year)
- Staffing & skills
- Ministry of Labor and Social Protection programme staff, Yandex Go trained drivers
Conditions for success
- integrating into an existing mainstream ride-hailing platform rather than building a new standalone app
- waiving the platform's usual commission on accessible trips
Commonly funded by
National / regional programmes
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
- C-NAPSE web research — accessed 2026-08-25
- Kazakhstan's Ministry of Labor and Social Protection of the Population, in partnership with Yandex Go — accessed 2026-08-25
- Times of Central Asia — Kazakhstan expands Invataxi services with taxi aggregator partnership — accessed 2026-08-25
- Astana Times — Kazakh nonprofit coordinates transportation of 3,000+ Astana residents with disabilities per year (2019 baseline) — accessed 2026-08-25
- Prime Minister's Office of Kazakhstan — Special social services to become more accessible — accessed 2026-08-25
Attachments
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