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Good practice Imported

KV-MAP Digital Platform — Vietnam's Smartphone Registry for Persons with Disabilities

Vietnam · Hanoi · See the Vietnam profile · See the Hanoi profile

Evidence: Observational / pre–post Top 24% 92/100 · Ask Evidence Copilot about this practice

Vietnam's KV-MAP platform (nkt.btxh.gov.vn) lets persons with disabilities register online or via app for disability certificates and support. Piloted in nine provinces with UNDP/KOICA backing, it registered 90,000+ people, in a system where a quarter had no certificate.

90,000 people
Persons with disabilities registered on the KV-MAP platform (pilot phase, 9 provinces)
24 %
Surveyed persons with disabilities lacking any disability certificate

Details

Maturity
Pilot
Promoter
Vietnam National Mine Action Centre (VNMAC) & Ministry of Labour, Invalids and Social Affairs (MOLISA), with UNDP and KOICA
Period
2021–present
Keywords
government, digital identity, disability services, mine action

Context

Launched 15 June 2021 by Vietnam's Ministry of Labour, Invalids and Social Affairs (MOLISA) and the Vietnam National Mine Action Centre (VNMAC), with technical and financial support from KOICA and UNDP under the Korea-Viet Nam Mine Action Project (KV-MAP), the platform (nkt.btxh.gov.vn) lets Vietnam's roughly 6 million people with disabilities register online or via smartphone app for disability certificates and government support without visiting commune offices.

Activities

The platform targets a gap identified by a UNDP COVID-19 rapid assessment, which found that a share of surveyed persons with disabilities had no certificate at all, cutting them off from statutory support.

Results

During its pilot phase the platform registered around 90,000 individuals across nine provinces (Quang Binh, Binh Dinh, Khanh Hoa, Thanh Hoa, Quang Ninh, Hue, Da Nang, Quang Nam and Vinh Long); nationwide rollout beyond these pilot provinces had not been independently confirmed at time of writing.

Implementation
Indicative cost
Medium (€50k–€500k) — A donor-supported (KOICA/UNDP) government platform with a web portal and mobile apps across nine pilot provinces implies moderate development and rollout cost.
Time to results
Medium (1–3 years) — Launched June 2021 and still in pilot phase across nine provinces as of the sources, with national scale-up unconfirmed — a multi-year but not yet fully mature rollout.
Staffing & skills
Ministry of Labour, Invalids and Social Affairs (MOLISA), Vietnam National Mine Action Centre (VNMAC), KOICA, UNDP

Conditions for success

  • smartphone penetration of roughly 70% among the target population
  • integration with commune-level administrative processes
  • donor technical and financial support

Common failure modes

  • nationwide rollout beyond the nine pilot provinces had not been independently confirmed at time of writing

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

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