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Good practice Imported

LiBot — Liechtenstein's National AI Chatbot for Public Administration

Liechtenstein · Vaduz · See the Liechtenstein profile · See the Vaduz profile

Evidence: Descriptive / self-reported Top 88% 33/100 · Ask Evidence Copilot about this practice

Liechtenstein's national administration launched an AI chatbot, LiBot, for its commercial register in January 2025 and expanded it to the whole government website in May 2026 — but no usage, accuracy or cost figures have been published.

LiBot — Liechtenstein's National AI Chatbot for Public Administration

Details

Maturity
Scaling
Promoter
Amt für Justiz / Liechtensteinische Landesverwaltung (Liechtenstein National Administration)
Period
2025–2026
Keywords
digital government, chatbot, citizen services, commercial register

Context

On 7 January 2025, Liechtenstein's Amt für Justiz (Office of Justice) launched LiBot on the commercial-register portal (llv.li/handelsregister), an AI chatbot trained on 350 frequently asked questions about business formation.

Objectives

When LiBot is uncertain of an answer, it redirects the user to the responsible department rather than risk a wrong answer — an explicit design choice to reduce misinformation risk, reported consistently across independent Liechtenstein and Swiss press.

Activities

In May 2026 the Liechtenstein national administration (Landesverwaltung) expanded LiBot to cover the entire llv.li website, following the adoption of a national KI-Strategie (AI strategy) for the administration in April 2026.

Conclusions

No source discloses usage volumes, cost, adoption, or accuracy figures. Official communications and independent press coverage (Vaterland.li, Netzwoche, IT-Markt, Kleinreport) confirm the deployment, dates and design, but none report measured outcomes, and several articles note the system still requires ongoing manual content maintenance and human oversight.

Implementation
Indicative cost
Low (< €50k)
Time to results
Medium (1–3 years)
Staffing & skills
Amt für Justiz (Office of Justice) — original commercial-register deployment, Liechtensteinische Landesverwaltung (national administration) — site-wide expansion

Conditions for success

  • Adoption of a national KI-Strategie (AI strategy) for the administration in April 2026
  • Design choice to defer to a human department when uncertain rather than risk a wrong answer
  • Ongoing manual content maintenance and human oversight required

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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