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Good practice Imported

Malaysia National Fraud Portal — AI-powered real-time anti-scam network for financial intelligence

Malaysia · Kuala Lumpur · See the Malaysia profile · See the Kuala Lumpur profile

Evidence: Observational / pre–post Top 6% 87/100 · Ask Evidence Copilot about this practice

Bank Negara Malaysia (BNM) and PayNet's National Fraud Portal (April 2024) links 53 institutions via FNA graph analytics to trace stolen funds in real time. Investigation time fell from 2 hours to 30 minutes; fund-freeze rates rose from 0.5% to 21.5% for promptly reported cases.

-75%
Investigation time reduction (since April 2024)
0.5% to 21.5%
Fund-freeze rate (promptly reported cases) (since April 2024)
+41%
Case escalations to Royal Malaysian Police
145,011
Fraud incidents managed
53
Ecosystem members connected
500+
Case officers trained
Malaysia National Fraud Portal — AI-powered real-time anti-scam network for financial intelligence

Details

Maturity
Established
Promoter
Bank Negara Malaysia (BNM) and Payment Network Malaysia (PayNet)
Period
2024-present
Keywords
financial crime, fraud detection, graph analytics, anti-scam, banking supervision

Context

Malaysia's National Fraud Portal (NFP), launched in April 2024 by Bank Negara Malaysia (BNM) and Payment Network Malaysia (PayNet), links 53 ecosystem members — 48 financial institutions plus regulators and law enforcement — through FNA's graph-based Money Trails analytics platform to trace stolen funds in real time.

Objectives

The portal was created to coordinate a national response to the surge in digital payment scams by speeding up fund tracing, improving fund-freeze outcomes and enabling faster case escalation to law enforcement.

Activities

FNA's graph analytics let case officers visualise multi-hop payment chains and identify fraudulent accounts, integrated with the National Scam Response Centre's 997 hotline and a national mule-account database. Over 500 case officers were trained across participating institutions, and a next-generation AI predictive layer is planned for 2026.

Results

Since launch, investigation timelines fell from several hours to about 30 minutes (a 75% reduction), fund-freeze rates for promptly reported cases rose from 0.5% to 21.5% (a 43-fold improvement), case escalations to the Royal Malaysian Police increased 41%, and 145,011 fraud incidents have been managed. Complete fund recovery has been achieved in cases reported immediately after fraudulent transactions.

Conclusions

The NFP has been recognised internationally, winning the 'Outstanding Overseas Initiative' award at the 2025 Tackling Economic Crime Awards and the Payment Service Initiative Award for FNA Money Trails, with FNA reporting active discussions with over 60 jurisdictions on similar models.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

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Data sources

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