CleverCogs
United Kingdom
AIM: CleverCogs is Blackwood’s digitally enhanced care system. Its purpose is to keep people independent, in control and in their …
Good practice
Imported
★ 72
★ 72
★ 56
★ 52
More Digital [Hjärta Sunne]
Sweden · Solna · Local · See the Sweden profile
Evidence: Observational / pre–post Top 82% 52/100 · Ask Evidence Copilot about this practice
The project has two different objectives: firstly, a joint collaboration between the municipality and Telia Company in order to digitalise the area and equip Sunne with a future proof digital infrastructure. Secondly, the project has aimed to reduce the digital exclusion amongst
0.5% to 100%
Households connected by fibre (2017-2019)
5000
Households connected in Sunne (2017-2019)
1 Gbps
Maximum download speed enabled
4
Municipalities implementing the model by Nov 2019 (2019)
Details
- Maturity
- Discontinued
- Promoter
- Telia Company — website
- Type
- Service
- Status
- Ended
- Target groups
- Elderly people
- People reached
- 5000
- People targeted
- 5000
- Period
- 2017-06-28 – 2019-01-30
- Region (NUTS)
SE11- Keywords
- connected, elderly people, access, fibre, literacy
Context
Sunne is a rural municipality in west Sweden with sparsely distributed households. Many older people in Sweden live their lives completely offline, which is a growing challenge as more welfare services move online. The project combined a municipality/Telia Company infrastructure upgrade with a community training concept in which 12-year-olds taught older residents to become 'More Digital'.
Objectives
Firstly, a joint collaboration between the municipality and Telia Company to digitalise the area and equip Sunne with future-proof digital infrastructure; secondly, to reduce digital exclusion among seniors.
Activities
Telia replaced the old copper network with fibre and mobile networks across the municipality. In parallel, teenagers ran public workshops training senior inhabitants in key digital skills, creating a safe space for seniors to learn, ask questions and explore new technology.
Results
The percentage of households in Sunne connected with fibre increased from 0.5% to 100%, with download speeds of up to 1 Gbps now available to all local inhabitants; around 5,000 households were connected. Practitioner evidence suggests the workshops increased participants' confidence and enthusiasm for using ICT and online opportunities.
Conclusions
The training component was judged easy to replicate: by November 2019 the model had been implemented in four municipalities, with 31 more in the pipeline, three of these in Norway.
Implementation
- Indicative cost
- High (€500k–€5M)
- Time to results
- Medium (1–3 years)
- Staffing & skills
- 70 operational staff (Telia Company), 12-year-old volunteer trainers of senior residents
Conditions for success
- A telecom partner (Telia) willing to co-invest in infrastructure replacement alongside the municipality
- Community trust enabling an intergenerational training model (teenagers teaching seniors)
- Public/community venues for workshops
Where it fits
- Governance type
- municipal government and private telecom partnership
- Scale
- local (rural municipality)
Commonly funded by
National / regional programmes Own resources / municipal budget
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
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Data sources
Where this practice's information was retrieved from, and when.
- MEDICI / Digital Inclusion Atlas — accessed 2026-06-14
- Practice website — accessed 2026-06-14
- Information source — accessed 2026-06-14
Where it's been adopted
Documented replications and adaptations of this practice elsewhere.
| Place | When | Adopter | Outcome |
|---|---|---|---|
| Norway | 2019 | Telia Company | The More Digital senior digital-inclusion training model was extended to municipalities in Norway following the Sunne pilot. |
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