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Good practice Imported

my.gov.ge — Georgia's Unified Portal of Electronic Public Services

Georgia · Tbilisi · See the Georgia profile · See the Tbilisi profile

Evidence: Observational / pre–post Top 50% 67/100 · Ask Evidence Copilot about this practice

Georgia's my.gov.ge portal grew from 468 to 700 electronic services between 2019 and 2020, with usage up 40% and around 30,000 daily visits — while government and independent monitoring show rural internet access as low as 15%, exposing a real digital divide.

468
E-services listed, 2019
700
E-services listed, 2020
40%
Portal usage growth, 2019-2020
~30,000
Daily portal visits
~94,000
Quarterly service use, Q1 2020
~122,000
Quarterly service use, Q4 2020
15%
Rural internet penetration (low end)

Details

Maturity
Established
Promoter
Data Exchange Agency (DEA), Ministry of Justice of Georgia
Period
2012–2020
Keywords
digital government, civic data, e-government, public services

Context

Live since 2012, my.gov.ge is Georgia's unified portal for electronic public services, run by the Data Exchange Agency (DEA) under the Ministry of Justice.

Objectives

To bring government e-services — from ID and passport applications to company registration and land-title transactions — together in a single online window.

Activities

The portal consolidates identity, business and property services with e-signature under one login, and has become one of Georgia's most-visited government websites.

Results

The number of listed e-services rose from 468 in 2019 to 700 in 2020, portal usage grew 40% over that year, and daily visits reached about 30,000. Quarterly service use climbed from roughly 94,000 in Q1 2020 to 122,000 in Q4 2020, a 30% rise as pandemic-era demand accelerated citizens' shift online.

Conclusions

Independent monitoring by Freedom House found this growth has not reached the country evenly: national internet penetration averages 40-70% but falls to as low as 15% in some rural regions, with high prices and weak infrastructure remaining barriers and no clear government strategy to close the gap published as of the most recent reporting reviewed.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Long (> 3 years)
Staffing & skills
Data Exchange Agency (DEA) staff, Ministry of Justice of Georgia

Conditions for success

  • Single institutional home (DEA under Ministry of Justice) for continuity since 2012
  • Integration across multiple ministries and registries (justice, civil registry, business registration)

Common failure modes

  • Persistent digital divide — rural internet access as low as 15% against 40-70% national average
  • No published government strategy found to close the access gap

Commonly funded by

National / regional programmes

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Data sources

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