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Good practice Imported

eGov.kz — Kazakhstan's National E-Government Portal and Mobile App

Kazakhstan · Astana · See the Kazakhstan profile · See the Astana profile

Evidence: Descriptive / self-reported Top 39% 71/100 · Ask Evidence Copilot about this practice

Kazakhstan's eGov.kz and eGov Mobile grew to over 15 million registered users by end-2025, delivering more than 26 million public services in the first half of 2025 alone and lifting the country to 24th of 193 in the UN E-Government Development Index.

15.1 million
Registered portal users (end of 2025)
610,000 users
New registrations (2025)
11.7 million
eGov Mobile app users (end of 2025)
6.4 million
Monthly active mobile users (2025)
90+ %
Government services available online (2025)
26 million+
Public services delivered via web/mobile (H1 2025)
45 %
Share of service volume delivered via mobile (H1 2025)
24 of 193 countries
UN E-Government Development Index rank (2025)
eGov.kz — Kazakhstan's National E-Government Portal and Mobile App

Details

Maturity
Established
Promoter
National Information Technologies JSC / Ministry of Digital Development, Innovation and Aerospace Industry of Kazakhstan
Period
2006–2025
Keywords
digital government, public services, civic data, e-government

Context

Launched in 2006, eGov.kz is Kazakhstan's national e-government portal. Paired since the 2010s with the eGov Mobile app, it consolidates public services from dozens of government agencies into a single sign-on platform run by the Ministry of Digital Development, Innovation and Aerospace Industry through the National Information Technologies JSC.

Activities

The platform integrates services from dozens of separate government agencies into one login and mobile channel, requiring sustained cross-agency technical and administrative coordination.

Results

By the end of 2025 the portal counted more than 15.1 million registered users, including 610,000 new registrations that year, while the eGov Mobile app reached 11.7 million users with 6.4 million monthly active users. More than 90% of government services are available online, and citizens accessed over 26 million public services through the two channels in the first half of 2025 alone, with mobile now handling roughly 45% of that volume. The platform underpins Kazakhstan's rise to 24th of 193 countries in the UN E-Government Development Index.

Conclusions

The headline adoption figures come mainly from the platform operator's own reporting; independent evidence on service-quality outcomes and on uptake among rural or older populations is considerably thinner than the usage statistics suggest.

Implementation
Indicative cost
High (€500k–€5M) — National digital infrastructure operated by a dedicated state IT company (National Information Technologies JSC) since 2006.
Time to results
Long (> 3 years) — Launched 2006, mobile app added in the 2010s; nearly two decades of continuous operation and growth through 2025.
Staffing & skills
Ministry of Digital Development, Innovation and Aerospace Industry, National Information Technologies JSC (platform operator)

Conditions for success

  • Single sign-on integration across dozens of government agencies
  • Dedicated state IT operator ensuring continuity since 2006
  • Paired web-portal and mobile-app channels

Common failure modes

  • Headline figures are operator self-reported rather than independently audited
  • No documented evidence on uptake among rural, elderly or low-connectivity populations

Where it fits

Governance type
Centralised national e-government platform
Scale
National
Income level
Upper-middle-income (Kazakhstan)

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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