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Good practice Imported

New Taipei City's Campus Connect App and Education Data Platform — Municipal AI Reaches Every Public School

Taiwan · New Taipei City · See the Taiwan profile

Evidence: Descriptive / self-reported Top 70% 40/100 · Ask Evidence Copilot about this practice

New Taipei City's 'Campus Connect' app (930,000+ downloads) and AI voice assistant handle attendance, fees and leave requests across all public schools, while a linked big-data platform replaced in-person school reviews — winning Taiwan's 2025 Government Service Award.

930,000+
App downloads
100%
School participation in data platform (2024 academic year, 363 principals)
NT$3 billion+
Investment in school IT infrastructure since 2019
New Taipei City's Campus Connect App and Education Data Platform — Municipal AI Reaches Every Public School

Details

Maturity
Established
Promoter
New Taipei City Education Bureau, with MiTAC Information Technology and National Taiwan Normal University
Period
App since 2021; AI assistant Sept 2024–Jan 2025; data platform 2023–24 school year
Keywords
K-12 education, municipal government, public administration, EdTech

Context

New Taipei City's Education Bureau built 'Campus Connect' (新北校園通), a mobile app covering digital attendance, leave requests, fee payments and safety notifications across all public elementary and junior-high schools. Live since the 2021 school year, it has reached 930,000+ downloads and offers 35+ services; in September 2024 the Bureau added an AI voice assistant, '小通' (Xiaotong), officially launched in January 2025.

Results

Alongside the app, the city rolled out an 'Education Report and Innovation Support System' -- a big-data platform built with MiTAC Information Technology, with National Taiwan Normal University assisting on analytics -- that replaced traditional in-person school evaluations with data-driven 'health checks,' reaching 100% school participation across 363 principals in the 2024 academic year. The Education Bureau won Taiwan's 8th Government Service Award (2025) in the 'Digital Innovation Value' category, and the city has invested over NT$3 billion in school IT infrastructure since 2019, including 14,000+ smart classrooms.

Conclusions

Most detailed figures -- downloads, participation, savings -- come from the city government's own self-reported achievements portal. Independent outlets confirm the systems exist and describe their core functions but do not corroborate every specific number; no dropout-reduction or academic-outcome metric was found, so the verified benefits are administrative efficiency and policy-support data, not learning outcomes.

Implementation
Indicative cost
High (€500k–€5M)
Time to results
Long (> 3 years)
Staffing & skills
New Taipei City Education Bureau, MiTAC Information Technology, National Taiwan Normal University (analytics)

Conditions for success

  • mandatory data-driven 'health checks' replacing in-person school evaluations
  • sustained multi-year IT infrastructure investment (14,000+ smart classrooms)

Common failure modes

  • no dropout-reduction or academic-outcome metric published; verified benefits are administrative, not learning outcomes

Commonly funded by

National / regional programmes Digital Europe Programme

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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