New Taipei City's Campus Connect App and Education Data Platform — Municipal AI Reaches Every Public School

New Taipei City's Education Bureau built '新北校園通' (Campus Connect), a mobile app covering digital attendance, leave requests, fee payments and safety notifications across all public elementary and junior-high schools. Live since the 2021 school year, it has reached 930,000+ downloads and offers 35+ services. In September 2024 the Bureau added an AI voice assistant, '小通' (Xiaotong), handling fee, leave and meal-voucher queries in Mandarin and Taiwanese, officially launched in January 2025.
Alongside the app, the city rolled out an 'Education Report and Innovation Support System' — a big-data platform built with MiTAC Information Technology, with National Taiwan Normal University assisting on analytics — that replaced traditional in-person school evaluations with data-driven 'health checks' feeding resource-allocation decisions, reaching 100% school participation across 363 principals in the 2024 academic year.
The Education Bureau won Taiwan's 8th Government Service Award (2025) in the 'Digital Innovation Value' category, the first education bureau nationally to do so; the city has invested over NT$3 billion in school IT infrastructure since 2019, including 14,000+ smart classrooms.
Most detailed figures — downloads, participation, savings — come from the city government's own self-reported achievements portal. Independent outlets (United Daily News, Korea Times) confirm the systems exist and describe their core functions, but do not corroborate every specific number. No dropout-reduction or academic-outcome metric was found; the verified benefits are administrative efficiency and policy-support data, not learning outcomes.

Read the full analysis: https://wedid.ntpc.gov.tw/Governance/Detail/bRpVL3Qxv5qj