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Pair — Singapore's generative-AI assistant for public officers

Singapore · Singapore · See the Singapore profile

Pair is GovTech Singapore's LLM assistant for civil servants — drafting, research and analysis — with 60,000+ registered users across 100+ agencies, 20,000+ weekly active users and an estimated 46% time saved on admin tasks.

11,000+ users
Users within two months of launch
100+
Agencies using Pair
60,000+
Registered users
20,000+
Weekly active users
10 million+
Messages sent
46% %
Estimated reduction in admin task time
Pair — Singapore's generative-AI assistant for public officers

Details

Maturity
Scaling
Promoter
GovTech Singapore
Keywords
Internal operations & productivity, generative AI, internal tooling, productivity, whole-of-government

Context

Pair is a generative-AI assistant built by GovTech Singapore for public officers, contextualised for government use to speed up drafting, research and idea generation, and sits alongside LaunchPad, a whole-of-government platform for experimenting with AI.

Objectives

The tool aims to enable safe, scaled internal adoption of generative AI across the Singapore public service, backed by GovTech's central capability and guardrails.

Activities

GovTech built and rolled out the assistant centrally, with guardrails, expanding registration and usage across government agencies over time.

Results

Within two months of launch it had 11,000+ users across 100+ agencies; it has since grown to over 60,000 registered users, 20,000+ weekly active users and 10 million-plus messages, with officers reporting an estimated 46% reduction in time spent on administrative tasks.

Conclusions

Pair is presented as a strong model for safe, scaled internal generative-AI adoption in government.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

Attachments

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