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Good practice Imported

Pearly — Barbados's Citizen-Reporting and Government-Information App

Barbados · Bridgetown · See the Barbados profile · See the Bridgetown profile

Evidence: Descriptive / self-reported Top 89% 33/100 · Ask Evidence Copilot about this practice

Barbadian firm Touchstar built 'Pearly', an app letting citizens report issues like potholes to the right ministry and query info on 150+ government entities; live with 10,000+ downloads by August 2026.

10,000+
App downloads (by August 2026)
150+
Government entities covered
Pearly — Barbados's Citizen-Reporting and Government-Information App

Details

Maturity
Pilot
Promoter
Touchstar Group of Companies, with Barbados's Office of Citizen Engagement and Media Relations
Period
2026–ongoing
Keywords
civic tech, service delivery, transport, citizen reporting

Context

Touchstar Group built 'Pearly', a citizen-facing app launched June 2026 under Barbados's Office of Citizen Engagement, letting citizens query 150+ government entities and report issues like potholes via automated routing.

Results

By August 2026 the developer reported 10,000+ downloads, with pothole complaints and bus tracking the top uses; resolution times still ran weeks to days as agencies were trained on new workflows, with same-day turnaround targeted within another month or two.

Implementation
Indicative cost
Low (< €50k)
Time to results
Short (< 1 year)
Staffing & skills
Touchstar Group development team, Office of Citizen Engagement and Media Relations

Conditions for success

  • civil-service agency training to handle automated report routing
  • reaching same-day resolution turnaround

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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