DIVA — Mauritius' Government-Wide AI Chatbot for Public Service Access
Mauritius
Mauritius' Central Informatics Bureau runs DIVA, an AI chatbot answering citizen queries for eight ministries via web, WhatsApp and app …
Poland · Gdynia · See the Poland profile
Evidence: Descriptive / self-reported Top 62% 53/100 · Ask Evidence Copilot about this practice
Gdynia became the first Polish city to put PLLuM, the state-backed Polish AI model, to work — powering a resident search engine for its Public Information Bulletin and a city chatbot, under an October 2025 deal with the government's NASK-led HIVE AI consortium.
PL63Gdynia, a coastal city of about 245,000 people with a history of early local-government tech adoption, signed an agreement on 1 October 2025 with the HIVE AI consortium -- led by state research institute NASK and including AGH University of Science and Technology and the Polish Academy of Sciences' Institute of Computer Science -- to deploy PLLuM, Poland's state-funded large language model, in city services.
PLLuM powers Gdynia's municipal chatbot and lets residents search the Public Information Bulletin (BIP) archive using natural-language queries instead of exact keyword matches; city officials also use PLLuM-based tools internally. Poznan adopted a similar deployment shortly after, and the Ministry of Digital Affairs has cited Gdynia's pilot as a model for other Polish local governments.
As of a January 2026 project update, NASK's director described the Gdynia and Poznan deployments as still 'at its beginning,' with no usage statistics, resident-satisfaction figures, or measured time savings published for either city.
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Mauritius
Mauritius' Central Informatics Bureau runs DIVA, an AI chatbot answering citizen queries for eight ministries via web, WhatsApp and app …
Singapore
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Senegal
Sénégal Numérique SA's Anta chatbot uses natural-language understanding and voice recognition to guide citizens through the nearly 700 administrative procedures …
Germany
Baden-Württemberg built F13, the first AI assistant in productive use across a full German state administration, running on sovereign infrastructure; …
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