SilverTech Smartphone Digital Literacy Course
New Zealand
A free smartphone course for New Zealanders aged 61+, run by Age Concern Otago at six locations, produced statistically significant …
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ScamShield – AI-Powered National Scam Prevention Platform
Singapore · Singapore · See the Singapore profile
Singapore's ScamShield app and 24/7 helpline use an AI classifier to flag scam calls, texts and links; it has blacklisted over 120,000 scam entities since May 2022 and passed 900,000 downloads, part of a national effort that helped cut scam losses nearly 25% in 2025.
913.1 SGD million
National scam losses (2025)
1,100 SGD million
National scam losses (2024)
120,000+
Scam entities blacklisted/blocked (since May 2022)
900,000+
App downloads
Details
- Maturity
- Established
- Promoter
- GovTech Singapore (Open Government Products), with the Ministry of Home Affairs, Singapore Police Force & National Crime Prevention Council
- Period
- 2020–present
- Keywords
- scam prevention, AI/machine learning, public safety, fintech security, government digital services
Context
ScamShield is a national anti-scam platform built by GovTech Singapore's Open Government Products team with the Ministry of Home Affairs, Singapore Police Force and National Crime Prevention Council, combining a 24/7 helpline (2020) with a free mobile app (2022) and an AI classifier flagging scam messages/links.
Results
Singapore Police Force data shows scam losses rose from $651.8 million (2023) to $1.1 billion (2024, 51,501 cases) before falling to $913.1 million in 2025 — the first year in the series both case numbers and losses declined. Since May 2022 the platform has blacklisted 120,000+ scam entities and the app has passed 900,000 downloads.
Conclusions
ScamShield is a detection-and-blocking tool, not a digital-literacy programme, and its effect cannot be cleanly separated from other national measures (bank controls, telecom filtering, campaigns) rolled out alongside it; losses of over $900 million in 2025 show the problem is mitigated, not solved.
Implementation
Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.
Data sources
Where this practice's information was retrieved from, and when.
- C-NAPSE web research — accessed 2026-07-15
- GovTech Singapore (Open Government Products), with the Ministry of Home Affairs, Singapore Police Force & National Crime Prevention Council — accessed 2026-07-15
- ScamShield – GovTech Singapore — accessed 2026-07-15
- Netsweeper – How Singapore Built a National Scam Prevention Model — accessed 2026-07-15
- Singapore Police Force – Scams and Cybercrime Fell by Almost a Quarter in 2025 — accessed 2026-07-15
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