Click & Connect
United Kingdom
The Click and Connect centres aim to increase digital access throughout Scottish communities and open up a range of opportunities …
Good practice
Imported
★ 52
★ 52
★ 32
★ 32
SOMOS TOD@S DIGITAIS
Portugal · 1249-074 · National · See the Portugal profile
Evidence: Descriptive / self-reported Top 99% 16/100 · Ask Evidence Copilot about this practice
The main objective of this initiative was to contribute to promoting greater interaction with family and friends, helping people to acquire some basic skills that would allow them to lessen the effects of isolation to which they were subjected. In parallel, small explanatory tuto
160+ people
Volunteers involved
115 days
Days of service (7 Apr-31 Jul 2020)
920+ hours
Hours of support provided
Details
- Maturity
- Discontinued
- Promoter
- INCODE2030 — website
- Type
- Service
- Status
- Ended
- Target groups
- Elderly people, Marginalised young people and children, Migrants, People with disabilities, Unemployed and those facing social problems
- Period
- 2020-03-31 – 2020-07-31
- Region (NUTS)
PT17- Keywords
- Support Line, Digital Skills, Covid-19
Context
Covid-19 imposed severe social and professional constraints in Portugal; a significant number of people still lacked basic digital skills and suffered even more as a result of isolation during lockdown.
Objectives
The initiative aimed to promote greater interaction with family and friends and help people acquire basic digital skills to lessen the effects of isolation.
Activities
Between 7 April and 31 July 2020, national entities ran a free telephone line (800 100 555) offering volunteer mentors recruited from higher-education institutions, alongside small tutorials on Skype, WhatsApp, Facebook, Messenger and Instagram, and a TV/Radio/Digital advertising campaign featuring public figures.
Results
The initiative involved more than 160 volunteers, totalling 115 days of service and more than 920 hours of support; WhatsApp was the most requested application.
Conclusions
After the most critical phase of confinement, it was agreed the line could be adapted into a transversal tool for the wider INCoDe.2030 programme, though no independent evaluation was conducted.
Implementation
- Indicative cost
- Low (< €50k) — Volunteer-staffed helpline with a donated telecom line (NOS); no programme budget disclosed.
- Time to results
- Short (< 1 year) — Ran a defined period of about four months, 7 April to 31 July 2020, tied to the COVID-19 lockdown.
- Staffing & skills
- INCoDe.2030, FCT / FCCN (National Computing Unit of the Foundation for Science and Technology), Digital Transformation Colab (DTx) - coordinator, NOS (telecom operator, helpline provision), 164 volunteers, Polytechnic Institute of Cávado and Ave (IPCA), Academic Association of University of Minho (AAUM), University / Academic Association of Coimbra (UC/AAUC), Universidade Nova de Lisboa (UNL), Nucleus of Biology and Geology Students, University of Aveiro (Nebg-AAUV), Polytechnic of Porto (IPP)
Conditions for success
- Free national helpline number donated by telecom operator NOS
- Volunteer mentor pool recruited from six higher-education institutions
- Coordinated media campaign with public figures
Common failure modes
- No independent evaluation ('Evaluation: No')
- No participant outcome data, only input/effort metrics reported
Commonly funded by
National / regional programmes
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
- MEDICI / Digital Inclusion Atlas — accessed 2026-06-14
- Practice website — accessed 2026-06-14
Attachments
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