Good practice

Tech Savvy Seniors

Australia · Sydney · See the Australia profile

Programme conjoint du gouvernement de Nouvelle-Galles du Sud et de Telstra proposant une formation gratuite ou à faible coût en littératie numérique pour les 60 ans et plus dans plus de 100 bibliothèques publiques ; plus de 119 000 places de formation depuis 2012 ; 84 % des seniors formés se déclarent confiants face aux technologies numériques.

119,000+

Places de formation (since 2012)

100+

Bibliothèques publiques

84%

Seniors formés se sentant à l'aise

Details

Maturity: Established
Promoter: NSW Department of Communities and Justice
Period: 2012–present
Keywords: older adults, seniors, digital literacy, libraries, culturally diverse seniors

Context

Tech Savvy Seniors est un programme conjoint du gouvernement de la Nouvelle-Galles du Sud et de Telstra offrant une formation à la littératie numérique gratuite ou à faible coût aux personnes de 60 ans et plus dans les bibliothèques publiques.

Results

Depuis 2012, il a offert plus de 119 000 places de formation dans plus de 100 bibliothèques publiques, et 84% des seniors formés se sentent à l'aise avec les technologies numériques.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
NSW Department of Communities and Justice — accessed 2026-06-21
Digital NSW Case Study — accessed 2026-06-21
NSW Government Grant Programme — accessed 2026-06-21
ECCNSW 2023 Programme Outcomes — accessed 2026-06-21
Telstra Tech Savvy Seniors — accessed 2026-06-21

Attachments

Source image

Quality score: 88/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

A government-telco-library partnership delivering tiered training is a well-tested model, replicable and evidence-backed but not novel internationally.

Sustainability (ongoing)1/1

Continuously funded through NSW Government competitive grant rounds since 2012, with 2025/26 and 2026/27 rounds already advertised.

Evaluation evidence1/1

Independent SROI evaluation (State Library NSW, 2016–17) measured $3.61 social value per $1 invested; post-training surveys document 84% confidence gain.

Demonstrated reach1/1

Over 119,000 training places offered since 2012 across 100+ public libraries, including 1,600+ CALD seniors in 330 sessions in 2023 alone.

Documented learning1/1

Publicly available trainer guides and instructor aids, published SROI methodology, and independent partner reporting (ECCNSW) provide documented transferable lessons.

Cite this

Evidoria. Tech Savvy Seniors. Persistent ID: 510b7a3d-51b6-4498-bf50-a53c9fc8ce1b.

Export as decision brief (PDF)

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