Good practice

Tech Savvy Seniors

Australia · Sydney · See the Australia profile

Programa conjunto do Governo de Nova Gales do Sul e da Telstra que oferece formação em literacia digital gratuita ou a baixo custo para pessoas com 60+ anos em mais de 100 bibliotecas públicas; mais de 119.000 vagas de formação desde 2012; 84% dos seniores formados sentem-se confiantes com as tecnologias digitais.

119,000+

Vagas de formação (since 2012)

100+

Bibliotecas públicas

84%

Idosos formados que se sentem confiantes

Details

Maturity: Established
Promoter: NSW Department of Communities and Justice
Period: 2012–present
Keywords: older adults, seniors, digital literacy, libraries, culturally diverse seniors

Context

O Tech Savvy Seniors é um programa conjunto do Governo de NSW e da Telstra que oferece formação em literacia digital gratuita ou de baixo custo a pessoas com 60 ou mais anos em bibliotecas públicas.

Results

Desde 2012, disponibilizou mais de 119 000 vagas de formação em mais de 100 bibliotecas públicas, e 84% dos idosos formados sentem-se confiantes a usar tecnologias digitais.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
NSW Department of Communities and Justice — accessed 2026-06-21
Digital NSW Case Study — accessed 2026-06-21
NSW Government Grant Programme — accessed 2026-06-21
ECCNSW 2023 Programme Outcomes — accessed 2026-06-21
Telstra Tech Savvy Seniors — accessed 2026-06-21

Attachments

Source image

Quality score: 88/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

A government-telco-library partnership delivering tiered training is a well-tested model, replicable and evidence-backed but not novel internationally.

Sustainability (ongoing)1/1

Continuously funded through NSW Government competitive grant rounds since 2012, with 2025/26 and 2026/27 rounds already advertised.

Evaluation evidence1/1

Independent SROI evaluation (State Library NSW, 2016–17) measured $3.61 social value per $1 invested; post-training surveys document 84% confidence gain.

Demonstrated reach1/1

Over 119,000 training places offered since 2012 across 100+ public libraries, including 1,600+ CALD seniors in 330 sessions in 2023 alone.

Documented learning1/1

Publicly available trainer guides and instructor aids, published SROI methodology, and independent partner reporting (ECCNSW) provide documented transferable lessons.

Cite this

Evidoria. Tech Savvy Seniors. Persistent ID: 510b7a3d-51b6-4498-bf50-a53c9fc8ce1b.

Export as decision brief (PDF)

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