TRASUL+ — Kuwait's Ministry of Finance AI-Driven Correspondence System

Kuwait's Ministry of Finance has for years managed correspondence, between its own staff and senior management, and with other government entities, through largely manual, paper-based or email-based workflows typical of much of the Gulf region's public administration. In June 2025 the ministry launched TRASUL+ (Tarasul Plus), which it describes as the first AI-driven correspondence system deployed anywhere in Kuwait's government sector.

The system was built in partnership with Microsoft and is intended to speed up and standardize how correspondence is drafted, routed and tracked across the ministry and with counterpart government bodies. Kuwait's Central Agency for Information Technology and other public entities have separately been expanding Microsoft Azure and Copilot deployments across government, part of a broader push under Kuwait's draft National AI Strategy (2025-2028).

At the Microsoft AI Summit Kuwait on 19 October 2025, held under the banner "Kuwait's AI Ambition" and addressed by Minister of State for Communication Affairs Omar Al-Omar, the Ministry of Finance was honoured among winners of the government's AI Excellence Awards for the TRASUL+ system, alongside other public-sector recognitions such as the Central Agency for Information Technology's Azure migration for 44 government entities and the Ministry of Health's "Salem" services platform.

Public reporting to date documents that the system launched, who built it, and that it won an official excellence award, but neither Microsoft's nor Kuwaiti press coverage discloses quantitative performance data, such as correspondence-processing time saved, volumes handled, or error and complaint rates, making it difficult to independently assess TRASUL+'s actual operational impact beyond the award recognition itself.

Read the full analysis: https://news.microsoft.com/source/emea/2025/10/microsoft-hosts-ai-summit-in-kuwait-to-empower-the-countrys-ai-future/