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Good practice Imported

U Ask — the UAE's Government-Wide Generative-AI Assistant, Expanded to 57+ Languages

United Arab Emirates · Abu Dhabi · See the United Arab Emirates profile · See the Abu Dhabi profile

Evidence: Descriptive / self-reported Top 62% 53/100 · Ask Evidence Copilot about this practice

The UAE's TDRA embedded a generative-AI assistant, 'U Ask', across the u.ae federal portal in 2023 to help citizens navigate government services in Arabic and English; a 2024 upgrade extended it to over 57 languages, though TDRA has not published usage or accuracy figures.

57+
Languages supported (2024 phase 2)
U Ask — the UAE's Government-Wide Generative-AI Assistant, Expanded to 57+ Languages

Details

Maturity
Scaling
Promoter
Telecommunications and Digital Government Regulatory Authority (TDRA)
Period
2023–present
Keywords
digital government, citizen services, generative AI

Context

The UAE's TDRA launched 'U Ask', a bilingual generative-AI assistant on the u.ae federal portal in 2023, expanding in a 2024 phase-two rollout to 57+ languages across additional government portals.

Results

TDRA's materials describe purpose and expansion in general terms; neither TDRA nor independent coverage publishes usage volumes, resolution rates or accuracy figures.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Medium (1–3 years)
Staffing & skills
Telecommunications and Digital Government Regulatory Authority (TDRA)

Conditions for success

  • shared Unified Design Language System enabling replication across portals

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

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