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Good practice Imported

Unified State Register of War Veterans & e-Veteran ID in Diia

Ukraine · Kyiv · See the Ukraine profile · See the Kyiv profile

Evidence: Observational / pre–post Top 9% 96/100 · Ask Evidence Copilot about this practice

Ukraine's Ministry of Veterans Affairs, IREX and the Ministry of Digital Transformation built a national digital registry of war veterans, now accessible as an e-Veteran ID in the Diia app used by over 300,000 people to claim benefits without paper documents.

300,000+ people
People using e-Veteran ID in Diia (as reported by Cabinet of Ministers, 2024-2026)
1,000,000+ people
Eligible veterans and family members (as reported)
215,000+ people
Veterans and family members using the original e-registry (cumulative)
24,000 people
Disabled veterans receiving financial support via the platform (cumulative)
183 people
Veterans receiving Hard Skills IT/vocational-training scholarships (each $500) (Veterans Reintegration Program, evaluated March 2022-February 2023)
33 organisations
Local organisations funded via grants (Veterans Reintegration Program)
250,000+ people
Veterans and family members supported via grants to local organisations (Veterans Reintegration Program)
Unified State Register of War Veterans & e-Veteran ID in Diia

Details

Maturity
Scaling
Promoter
Ministry of Veterans Affairs of Ukraine, with IREX and the Ministry of Digital Transformation
Period
2022-2026
Keywords
e-government, veterans, digital identity, IT retraining

Context

Russia's full-scale invasion since February 2022 rapidly grew Ukraine's population of war veterans, war-disabled people and bereaved families entitled to benefits historically verified only through paper certificates, which are slow to issue and easily lost or damaged in a country under active attack.

Objectives

The programme aimed to let officials, and later veterans themselves, verify veteran status and entitlements digitally instead of relying on physical paperwork, and to make claiming benefits (transport, medical care, education) possible directly from a phone.

Activities

With support from the US Department of State's Veterans Reintegration Program, IREX worked with Ukraine's Ministry of Veterans Affairs to build the Unified State Register of War Veterans. In June 2024, the Ministry of Digital Transformation, the Ministry of Veterans Affairs and UNDP's Diia Support Project (funded by Sweden) integrated the register into the national Diia app as an e-Veteran ID, later adding a dedicated 'Veteran Pro' section.

Results

IREX reports its original e-registry was used by over 215,000 veterans and family members, with 24,000 disabled veterans receiving financial support through the platform. Ukraine's Cabinet of Ministers has reported more than 300,000 people use the e-Veteran ID in Diia, out of over 1 million eligible people.

Conclusions

IREX's wider Veterans Reintegration Program, independently evaluated between March 2022 and February 2023, also funded a Hard Skills programme giving $500 IT and vocational-training scholarships to 183 veterans, and distributed $5 million in grants to 33 local organisations supporting over 250,000 veterans and family members.

Implementation
Indicative cost
High (€500k–€5M) — No cost figures given for the registry/Diia integration itself; inferred as high given it is a national digital-identity/registry system built and integrated into a government super-app with multiple ministries and international donors involved.
Time to results
Medium (1–3 years) — Inferred as medium: the original e-registry was built following 2022, and Diia integration followed in June 2024, roughly a two-year build-to-integration timeline, with the Veteran Pro section added afterward.
Staffing & skills
Ministry of Veterans Affairs of Ukraine, Ministry of Digital Transformation of Ukraine, IREX (implementing partner), UNDP Diia Support Project team

Conditions for success

  • Funding/support from the US Department of State's Veterans Reintegration Program
  • UNDP Diia Support Project funded by Sweden
  • Existing national Diia super-app infrastructure to integrate into

Where it fits

Governance type
multi-ministry national government programme with international donor/implementing partners (IREX, UNDP)
Scale
national
Income level
not stated in source

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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