Estonia's open-source virtual-assistant ecosystem giving citizens a single conversational channel to public services, integrated across 18+ organisations, with human hand-off when it …
Tallinn, Estonia
Good practice★ 73
Evidence: Descriptive / self-reported
Since 2020, Estonia's Riigikogu has used HANS, an AI speech-recognition tool built with Tallinn University of Technology, to auto-transcribe plenary debates — …
Tallinn, Estonia
Good practice★ 60
Evidence: Descriptive / self-reported
Estonia's Government Office runs Eesti.ai, approving 15 public-sector AI projects by April 2026 atop 130+ existing deployments. OECD's own review says adoption …
