Catalogue: AI in the Public Sector clear
Most practices in: Vietnam (8)
State-owned ACV replaced manual passport checks at Hanoi's Noi Bai Terminal 2 with biometric facial-recognition autogates on 19 December 2025, cutting security …
Built by Viettel AI for Vietnam's National Digital Transformation Agency, the Virtual Assistant for civil servants covers 2,700 tasks across 19 fields …
Launched in April 2022 by Vietnam's Supreme People's Court with Viettel Group, the judges' AI virtual assistant has fielded nearly 6 million …
Lạng Sơn launched Vietnam's first provincial AI virtual assistant in December 2021. By 2025 'iSee Lạng Sơn' had handled over 500,000 citizen …
Vietnam's VNeID uses AI facial-recognition and data-matching to verify identity and route welfare payments: 83.5 million accounts, 2.1 billion transactions, and 2.5 …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Hanoi's Public Administration Service Center began piloting an AI hotline, chatbot, app and kiosk network (19001009) in March 2025 to answer citizens' …
VNPT's AI pipeline for Ho Chi Minh City's ward offices used computer vision and RPA to screen and route citizen filings; state …
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