Catalogue: AI in the Public Sector clear
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
Alice, deployed by Brazil's CGU since 2015, uses NLP and RPA to screen federal procurement notices daily, reducing audit turnaround from 400 …
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
DIGIWHIST's Opentender.eu opened 17.5 million public tenders from 35 European jurisdictions and scored them with corruption-risk indicators; peer-reviewed validation, but impact on …
Bulgaria's Institute of Public Administration surveyed 6,254 civil servants in 2025 and scored administrative AI readiness at 45/100 ('building capacity'): 71% want …
In 2019 Italy's Council of State (nos. 2270 and 8472) ruled on the ministry's algorithm for assigning teachers: algorithms are lawful in …
China's customs authority (GACC) has deployed its 'Tianxuan' AI targeting model at 269 sites nationwide. A 2025 WCO case study reports it …
Hamburg's DIPAS platform uses fine-tuned LLaMA and RoBERTa models to automatically cluster and summarise thousands of citizen comments on urban-planning consultations, work …
On 28 November 2025 Canada published its first federal AI Register, an MVP inventory of 409 AI systems across 42 departments and …
Spain's Castile and León region classifies farm parcels from Sentinel-2 time series with machine learning across 26 crop and 9 non-crop types, …
Since 2018, the Port of Rotterdam Authority's Pronto platform has used AI-driven arrival predictions to coordinate port calls, cutting vessel waiting times …
Tuvalu's Fisheries Department has run nearly 60 satellite scans since a December 2021 pilot, using radar imagery and machine-assisted vessel matching to …
Rwanda's central bank runs Intumwa, a Kinyarwanda/English/French AI chatbot that verifies and routes financial-consumer complaints across 600+ regulated institutions, enforcing a 15-business-day …
AUSTRAC's Fintel Alliance embeds AI and machine-learning analytics shared with Australia's four largest banks. Alliance-coded suspicious-matter reports rose from 8,433 to 12,670 …
After Category-4 Hurricane Beryl devastated Carriacou on 1 July 2024, UNOSAT used a Google Research AI model (SKAI) to detect building damage …
Tasmania's AI camera network — built by Indicium Dynamics with Sustainable Timber Tasmania, Tasmania Fire Service and Parks and Wildlife Service — …
Ireland's May 2025 guidelines set seven principles, a Decision Framework and a 'Responsible AI Canvas' for public bodies considering AI, and require …
Slovenia's ZIUDHPUI law requires every public body to disclose the AI systems it uses via the SPOT portal into a public dataset, …
Denver's generative-AI 311 chatbot "Sunny" was handling 12% of all citizen-service inquiries by June 2024, two months after launch. Neighbouring Aurora copied …
Brazil's federal audit court built ChatTCU, an internal generative-AI assistant on Azure OpenAI with retrieval over its own case law. By June …
Coordinated by Israel's State Comptroller, 12 EUROSAI audit institutions applied a shared 9-topic, 92-question framework to benchmark government AI readiness, finding ownership …
The UK Foreign Office uses Microsoft AI Builder and GPT-4.1 to auto-classify consular correspondence, publishing UAT accuracy of 73-95% by task. Officials …
Open full copilot Grounded in cited practices — always check the sources.
