Catalogue: AI in the Public Sector clear
Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. …
South Africa's SARS uses ML models across 1.2 billion annual records to select audits and detect refund fraud. In FY2024/25 AI-driven compliance …
Italy's Agenzia delle Entrate deploys VeRa, an AI algorithm cross-referencing declarations with bank data, property records and electronic payments. In 2022 it …
Kela automates the pre-processing of documents submitted with benefit applications — classifying, converting and routing attachments — saving an estimated 38 full-time …
Alice, deployed by Brazil's CGU since 2015, uses NLP and RPA to screen federal procurement notices daily, reducing audit turnaround from 400 …
France's tax authority scans aerial imagery with AI to find undeclared pools and extensions. In 2023 it flagged ~140,000 unreported pools, yielding …
To rush COVID aid to the poorest, Togo used machine learning on satellite imagery and mobile-phone data to target cash transfers — …
Boti lets residents of Buenos Aires reach city services through WhatsApp — handling a peak of 11 million conversations in a single …
Tasmania's AI camera network — built by Indicium Dynamics with Sustainable Timber Tasmania, Tasmania Fire Service and Parks and Wildlife Service — …
Ireland's May 2025 guidelines set seven principles, a Decision Framework and a 'Responsible AI Canvas' for public bodies considering AI, and require …
Slovenia's ZIUDHPUI law requires every public body to disclose the AI systems it uses via the SPOT portal into a public dataset, …
Denver's generative-AI 311 chatbot "Sunny" was handling 12% of all citizen-service inquiries by June 2024, two months after launch. Neighbouring Aurora copied …
Brazil's federal audit court built ChatTCU, an internal generative-AI assistant on Azure OpenAI with retrieval over its own case law. By June …
Coordinated by Israel's State Comptroller, 12 EUROSAI audit institutions applied a shared 9-topic, 92-question framework to benchmark government AI readiness, finding ownership …
The UK Foreign Office uses Microsoft AI Builder and GPT-4.1 to auto-classify consular correspondence, publishing UAT accuracy of 73-95% by task. Officials …
Nepal Customs built an in-house machine-learning module inside ASYCUDA World, now running in the six largest customs offices, screening ~90% of commercial …
DSIT and DCMS commissioned the Behavioural Insights Team to run matched AI-assisted and human-only rapid evidence reviews on the same brief. The …
Brazil's National Treasury replaced a 1,000-hour manual process with a machine-learning classifier that codes subnational spending to the UN's COFOG standard in …
Bangladesh's a2i, GiveDirectly, UNDP and UC Berkeley piloted ML poverty-targeting from call-detail records across 106,200 Cox's Bazar households, but a World Bank …
Mexico's statistics institute INEGI is scaling BERT/FastText-based AI coding from its household income survey to the national employment survey, formally targeting up …
Zambia's national statistics agency and the IGC tested seven LLMs against 1,059 human-coded Labour Force Survey responses: the best models beat enumerators …
Great Britain's grid operator NESO deployed Quartz Solar, an AI forecasting tool built with non-profit Open Climate Fix. It halved solar-forecast errors, …
Turkey's Revenue Administration used a GIS-based, AI-assisted value-matching system to scan over 16,000 properties in 2025, flag 9,150 owners for unexplained value …
An open-source Analyzer module, built by STACC for Estonia's Information System Authority (RIA), applies adaptive statistical models to X-Road's data-exchange logs to …
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