Topic: AI in public services clear · back to the knowledge map
Israel's Tax Authority deployed AI to cross-reference capital declarations against financial data, identifying NIS 20 billion (~$7 billion) in discrepancies from a …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Poland's STIR applies ML to daily bank transactions of 4 million entities to detect VAT carousel fraud in near-real-time; STIR-attributable state savings …
BAMF deploys AI dialect analysis (DIAS) in German asylum procedures since 2017 to assess applicants' country of origin from speech recordings. Used …
DEWA's bilingual AI assistant Rammas has answered millions of utility-service enquiries via web, app, WhatsApp, Alexa and Instagram since 2017; usage figures …
Madagascar's customs authority, an IMF pilot country for AI in customs, credits its AI risk-scoring tool ERA with a 68% year-on-year revenue …
Hanoi's Public Administration Service Center began piloting an AI hotline, chatbot, app and kiosk network (19001009) in March 2025 to answer citizens' …
Zambia Revenue Authority's AI Unit is piloting a Random Forest ML model, adapted from a Paraguay customs deployment, to flag high-risk import …
Virginia Governor Glenn Youngkin ordered every state agency to run Vulcan Technologies' AI system, Justinian, through the state's regulatory code, aiming to …
AI4Bharat, OpenNyAI and Microsoft Research built Jugalbandi, a WhatsApp/Telegram chatbot using Bhashini speech AI and GPT-4 to explain scheme eligibility in 10 …
Mongolia's National Statistics Office piloted satellite-and-drone machine-learning models in Arkhangai province, identifying large livestock with 81.6% accuracy and traditional ger dwellings with …
Papua New Guinea's immigration authority, working with AWS, built a generative-AI engine that cuts short-term visa processing from up to two weeks …
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