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Topic: AI in public services clear · back to the knowledge map

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Subject All subjects All of Governance & Public Services Digital government & service delivery Transparency & integrity Democratic resilience & participation All of Education, Skills & Work School & higher education VET, reskilling & lifelong learning Labour market & future of work All of Equality & Social Inclusion Gender equality & leadership GBV & domestic-violence prevention Disability & accessibility Digital inclusion Migrant integration Poverty & social protection All of Health & Care Public health & prevention Care systems & ageing Health security All of Cities, Housing & Mobility Urban innovation & experimentation Affordable housing Mobility & public space All of Climate, Environment & Biodiversity Climate adaptation & resilience Nature-based solutions & ecosystem services Biodiversity & restoration Water All of Energy & Resources Energy transition & communities Energy security Circular economy & critical materials All of Economy, Innovation & Productivity SME modernisation & productivity Innovation ecosystems Digital finance & assets Trade & supply resilience (public policy) All of Resilience, Security & Preparedness Civil protection & population preparedness Critical-entity resilience Community & societal resilience

Type All Good practiceLiterature / resource

Scale All LocalRegionalNationalTransnational

Country All AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongoCongo (the Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEstoniaEswatiniEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNiueNorth MacedoniaNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUzbekistanVanuatuVenezuelaVietnamXKYemenZambiaZimbabwe

Evidence All Randomised controlled trialQuasi-experimentalObservational / pre–postDescriptive / self-reported

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Select	Title	Score	Evidence	Type	Location	Scale
	ScamShield – AI-Powered National Scam Prevention Platform	96	Evidence: Descriptive / self-reported	Good practice	Singapore, Singapore	—
	Australia's Whole-of-Government Microsoft 365 Copilot Trial	93	Evidence: Descriptive / self-reported	Good practice	Canberra, Australia	—
	Swiss Pathogen Surveillance Platform (SPSP) — AI-Powered National Genomic Epidemic Surveillance	93	Evidence: Descriptive / self-reported	Good practice	Lausanne, Switzerland	—
	DFROG — De Nederlandsche Bank's Machine-Learning-Tested Nowcasting Model for GDP Growth	87	Evidence: Quasi-experimental	Good practice	Amsterdam, Netherlands	—
	GOV.UK Chat — the UK Government's Generative-AI Assistant for Citizen Guidance	87	Evidence: Observational / pre–post	Good practice	London, United Kingdom	—
	Consult — UK Government's AI Tool for Analysing Public Consultation Responses	87	Evidence: Quasi-experimental	Good practice	London, United Kingdom	—
	LitAI State Data Lake — Lithuania's national AI-powered government data platform	87	Evidence: Observational / pre–post	Good practice	Vilnius, Lithuania	—
	Korea dBrain+ — AI-enhanced national public financial management system for fiscal risk and treasury forecasting	87	Evidence: Descriptive / self-reported	Good practice	Sejong, South Korea	—
	Malaysia National Fraud Portal — AI-powered real-time anti-scam network for financial intelligence	87	Evidence: Observational / pre–post	Good practice	Kuala Lumpur, Malaysia	—
	Revenue REAP — Ireland's AI risk engine for human-supervised tax-compliance targeting	87	Evidence: Observational / pre–post	Good practice	Dublin, Ireland	—
	vTaiwan — Taiwan's AI-assisted public deliberation platform for policy-making	87	Evidence: Descriptive / self-reported	Good practice	Taipei, Taiwan	—
	Algorithmic Transparency Recording Standard (UK)	87	Evidence: Observational / pre–post	Good practice	London, United Kingdom	—