Topic: Governance & Public Services clear · back to the knowledge map
Peru's SUNAT launched SOFIA in 2018, a 24/7 AI chatbot for tax and customs guidance. By July 2022 it had handled 424,000 …
Hangzhou's ET City Brain, co-developed by the city government and Alibaba Cloud, uses computer vision and ML to optimise traffic signals and …
Morocco's Directorate General of Taxes (DGI) operates a bilingual AI chatbot (DGIBot, launched January 2022) on its web portal (tax.gov.ma) and Daribati …
DICT's eGovPH (launched January 2024) integrates 1,300+ government systems. By June 2026 the platform reached 800 million transactions and 56 million downloads. …
Kenya Revenue Authority launched Shuru in April 2026, an AI chatbot on WhatsApp enabling 22 million PIN-registered taxpayers to file returns with …
Services Australia's 2016–2020 income-averaging algorithm wrongly raised AU$1.75 billion in welfare debts against ~470,000 recipients. A 2023 Royal Commission ruled the scheme …
Israel's Tax Authority deployed AI to cross-reference capital declarations against financial data, identifying NIS 20 billion (~$7 billion) in discrepancies from a …
Vietnam's GDT uses Big Data and ML to identify e-commerce tax evaders: Hanoi's AI matched national registries to uncover 627,000 businesses and …
Poland's STIR applies ML to daily bank transactions of 4 million entities to detect VAT carousel fraud in near-real-time; STIR-attributable state savings …
BAMF deploys AI dialect analysis (DIAS) in German asylum procedures since 2017 to assess applicants' country of origin from speech recordings. Used …
A $100M World Bank credit plus a €15M EU grant fund broadband expansion into rural 'dead spots', e-government services and digital-skills training …
A $68.5M World Bank loan funds Gabon's national legal-identity and e-government project, run by ANINF. In June 2024 the country relaunched its …
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