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Digital government & service delivery

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Good practice ★ 96

ScamShield – AI-Powered National Scam Prevention Platform

Singapore's ScamShield app and 24/7 helpline use an AI classifier to flag scam calls, texts and links; it has blacklisted over 120,000 …

Good practice ★ 93

Australia's Whole-of-Government Microsoft 365 Copilot Trial

Australia's DTA ran the world's largest whole-of-government Copilot trial — 5,000+ staff, almost 60 agencies — with an independent Nous Group evaluation …

Good practice ★ 93

Swiss Pathogen Surveillance Platform (SPSP) — AI-Powered National Genomic Epidemic Surveillance

SPSP integrates AI-powered genomic analysis to detect pathogen variants across Switzerland. Mandated by the Federal Office of Public Health since 2021, it …

Good practice ★ 92

ASAN Xidmet — One-Stop Digital Public Service Centres

Azerbaijan's ASAN Xidmet one-stop-shop centres, launched in 2012 and backed by mobile 'ASAN' buses reaching rural areas, digitised dozens of services and …

Good practice ★ 92

Tonga–Fiji Submarine Cable & TongaPass Digital ID Programme

The Pacific Regional Connectivity Program built Tonga's first submarine cables (2013–2018), lifting broadband penetration from under 2% to 50% and cutting bandwidth …

Good practice ★ 88

Suriname e-ID — National Digital Identity Card

Suriname's e-ID replaced paper ID cards with a biometric digital ID, backed by a legal deadline that forced adoption. By April 2022, …