Topic: Digital government & service delivery clear · back to the knowledge map
-2 practices not yet assessed for evidence strength.
Most practices in: United Kingdom (10) · United States of America (9) · Singapore (7)
Singapore's ScamShield app and 24/7 helpline use an AI classifier to flag scam calls, texts and links; it has blacklisted over 120,000 …
Australia's DTA ran the world's largest whole-of-government Copilot trial — 5,000+ staff, almost 60 agencies — with an independent Nous Group evaluation …
SPSP integrates AI-powered genomic analysis to detect pathogen variants across Switzerland. Mandated by the Federal Office of Public Health since 2021, it …
Azerbaijan's ASAN Xidmet one-stop-shop centres, launched in 2012 and backed by mobile 'ASAN' buses reaching rural areas, digitised dozens of services and …
The Pacific Regional Connectivity Program built Tonga's first submarine cables (2013–2018), lifting broadband penetration from under 2% to 50% and cutting bandwidth …
Suriname's e-ID replaced paper ID cards with a biometric digital ID, backed by a legal deadline that forced adoption. By April 2022, …
World Bank-funded ($200M) programme that trained 10,591 youth in digital skills and delivered digital curricula to 402,757 school students, while improving 200 …
DNB's DFROG nowcasting model has tracked Dutch GDP growth in real time since 2024, publishing monthly estimates; a decade-long evaluation found it …
The UK's Government Digital Service piloted GOV.UK Chat, a retrieval-augmented generative-AI assistant answering citizens' tax, benefits and visa questions — accuracy rose …
Consult, built by the UK's i.AI unit with the Alan Turing Institute, uses generative AI to analyse tens of thousands of public …
Lithuania's State Data Agency runs a Palantir Foundry data lake connecting ~500 government systems, with 900+ open tables and 238 high-value datasets. …
South Korea's dBrain+ (2022) integrates AI across the national budget cycle, linking 63 government systems via KFIS and KORAHS for real-time fiscal …
Bank Negara Malaysia (BNM) and PayNet's National Fraud Portal (April 2024) links 53 institutions via FNA graph analytics to trace stolen funds …
Since 2011, Ireland's Revenue Commissioners have used AI risk scoring (REAP) to target tax-compliance interventions; 290,000 data-analytics-driven interventions in 2023 yielded €787m, …
AI-assisted civic deliberation platform run by Taiwan's PDIS, using open-source Polis AI to map consensus on ~30 policy issues since 2014. Over …
The UK's ATRS is a public register documenting how government algorithmic tools work and affect people. World-first when launched in 2021, it …
Pair is GovTech Singapore's LLM assistant for civil servants — drafting, research and analysis — with 60,000+ registered users across 100+ agencies, …
Estonia's open-source virtual-assistant ecosystem giving citizens a single conversational channel to public services, integrated across 18+ organisations, with human hand-off when it …
Narodowy Bank Polski scrapes millions of online retail prices to nowcast food inflation ahead of official CPI releases. Peer-reviewed tests cut forecast …
Bogotá's WhatsApp-based AI assistant Chatico logged 3.6M+ conversations since 2023, handled 1.6M queries during a water-rationing crisis, and carried 147,000+ inputs to …
Rwanda's RISA-run IremboGov platform, now covering 223 government services, added a Kinyarwanda/English/French AI chatbot for citizen support; independent analysis found applications grew …
TNO's second annual census of generative-AI use across Dutch government found applications grew from 8 in 2024 to 81 in 2025 — …
India's MeitY-run BHASHINI mission gives citizens AI speech/text translation across 22 languages, embedded in e-Shram, Defence Production and Parliament portals and the …
Azerbaijan's State Social Protection Fund uses AI-based data matching across 15+ agencies to proactively identify and enrol eligible citizens in welfare benefits. …
Open full copilot Grounded in cited practices — always check the sources.
