Topic: Digital government & service delivery clear · back to the knowledge map
Singapore's ScamShield app and 24/7 helpline use an AI classifier to flag scam calls, texts and links; it has blacklisted over 120,000 …
Australia's DTA ran the world's largest whole-of-government Copilot trial — 5,000+ staff, almost 60 agencies — with an independent Nous Group evaluation …
SPSP integrates AI-powered genomic analysis to detect pathogen variants across Switzerland. Mandated by the Federal Office of Public Health since 2021, it …
Azerbaijan's ASAN Xidmet one-stop-shop centres, launched in 2012 and backed by mobile 'ASAN' buses reaching rural areas, digitised dozens of services and …
The Pacific Regional Connectivity Program built Tonga's first submarine cables (2013–2018), lifting broadband penetration from under 2% to 50% and cutting bandwidth …
Suriname's e-ID replaced paper ID cards with a biometric digital ID, backed by a legal deadline that forced adoption. By April 2022, …
World Bank-funded ($200M) programme that trained 10,591 youth in digital skills and delivered digital curricula to 402,757 school students, while improving 200 …
DNB's DFROG nowcasting model has tracked Dutch GDP growth in real time since 2024, publishing monthly estimates; a decade-long evaluation found it …
The UK's Government Digital Service piloted GOV.UK Chat, a retrieval-augmented generative-AI assistant answering citizens' tax, benefits and visa questions — accuracy rose …
Consult, built by the UK's i.AI unit with the Alan Turing Institute, uses generative AI to analyse tens of thousands of public …
Lithuania's State Data Agency runs a Palantir Foundry data lake connecting ~500 government systems, with 900+ open tables and 238 high-value datasets. …
South Korea's dBrain+ (2022) integrates AI across the national budget cycle, linking 63 government systems via KFIS and KORAHS for real-time fiscal …
Open full copilot Grounded in cited practices — always check the sources.
