evidoria

← Back to browse

Good practice Imported

Adopt Microsoft Copilot — Qatar's MCIT Reports 62% Adoption and 1.7 Million Tasks Across Nine Government Entities

Qatar · Doha · See the Qatar profile · See the Doha profile

Evidence: Descriptive / self-reported Top 46% 60/100 · Ask Evidence Copilot about this practice

Phase one of Qatar MCIT's 'Adopt Microsoft Copilot' reached 62% adoption across nine government entities, with 9,000+ active users, 1.7 million tasks and a claimed 240,000 hours saved on unpublished methodology. Phase two, announced December 2025, adds 17 entities.

62%
Adoption rate (phase one)
9,000+
Active users (phase one)
1.7 million
Tasks executed (phase one)
240,000+
Working hours saved (self-reported, unaudited methodology) (phase one)

Details

Maturity
Scaling
Promoter
Ministry of Communications and Information Technology (MCIT), Qatar
Period
2024–2025
Keywords
public administration, generative AI, workforce productivity, civil service training, digital skills

Context

Qatar's Ministry of Communications and Information Technology (MCIT) ran 'Adopt Microsoft Copilot' as, in its own words, the first large-scale experiment using generative AI tools inside Qatari government entities, with phase one covering nine governmental and semi-governmental organisations.

Activities

At a graduation ceremony on 4 December 2025, MCIT launched phase two, expanding to 17 further entities and moving training under the Qatar Digital Academy, positioned within Qatar's Digital Agenda 2030.

Results

MCIT reported a 62% adoption rate, more than 9,000 active users, 1.7 million tasks executed through Copilot, and more than 240,000 working hours saved for phase one.

Conclusions

The adoption and usage numbers are countable platform-telemetry facts, but the 240,000-hours figure deserves scepticism: MCIT has not published its methodology, and government trials that tested time-savings claims more rigorously (e.g. the UK's DBT Copilot pilot, which found no measurable productivity gain) produced far more cautious estimates than vendor-side figures. No control group, baseline output measure or independent evaluation has been published for Qatar's programme.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Short (< 1 year)
Staffing & skills
MCIT Infrastructure and Operations Affairs team, Qatar Digital Academy (training, phase two)

Conditions for success

  • Named ministry ownership
  • Staged rollout (9 → 17 entities)
  • Training routed through a standing national academy

Common failure modes

  • No control group, baseline output measure or independent evaluation of the productivity claim

Commonly funded by

Digital Europe Programme National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.

Data sources

Where this practice's information was retrieved from, and when.

Similar practices you may find useful