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Good practice Imported

Clarion Futures Money and Digital

United Kingdom · London · National · See the United Kingdom profile

Clarion Futures Digital provides an extensive programme to support their residents get online and improve their digital skills. They're passionate about helping their residents access the myriad of benefits that come from using the internet, from access to money saving deals, to

4,621 hours
Digital skills training hours delivered (2019–20)
Clarion Futures Money and Digital

Details

Maturity
Established
Promoter
Clarion Futures — website
Type
Service
Status
Ongoing
Target groups
Unemployed and those facing social problems, Elderly people
Period
2019-02-02
Keywords
digital skills, social housing, digital grants, employment, equipment

Context

Clarion Housing is the UK's largest housing association, owning and managing 125,000 homes for around 350,000 people. Its charitable foundation, Clarion Futures, runs an ambitious £150m social-purpose programme, within which Clarion Futures Money and Digital tackles digital exclusion among residents and the wider public.

Objectives

The programme aims to help residents get online and build digital skills and confidence, so they can access savings, job opportunities and other online services.

Activities

Delivery includes free drop-in classes, workshops and accredited courses (including bite-sized online sessions via Microsoft Teams or Zoom during Covid-19), covering internet safety, parental controls, general computer/internet skills, online job searching and digital CVs. A digital device loan scheme lends laptops, tablets and mobile wifi units to course participants, alongside device set-up support, affordable-device partnerships with suppliers, and trained volunteer 'digital champions' who give one-to-one support with tasks like online shopping and application forms.

Results

In 2019-20 the programme delivered 4,621 digital skills training hours.

Implementation
Indicative cost
Medium (€50k–€500k) — No programme-specific budget is published; it operates within Clarion Futures' broader £150m social-purpose investment.
Time to results
Medium (1–3 years) — Ongoing service since at least 2019, continuously delivered as part of Clarion Futures.
Staffing & skills
Clarion Futures programme staff, Volunteer digital champions

Conditions for success

  • Backing from Clarion Housing's wider £150m Clarion Futures social-purpose programme
  • Mix of delivery channels (in-person drop-in classes plus Microsoft Teams/Zoom during Covid-19)
  • Device loan scheme removes the hardware barrier to attending courses
  • Partnerships with device suppliers for affordable equipment and broadband

Where it fits

Governance type
housing association / third-sector charitable foundation
Scale
national (UK, 125,000 homes)
Income level
high-income country, low-income tenant population

Commonly funded by

Philanthropic / foundation funding

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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