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Good practice Imported

Croatia's Vouchers for Digitalisation (HAMAG-BICRO / NPOO)

Croatia · Zagreb · See the Croatia profile · See the Zagreb profile

Evidence: Observational / pre–post Top 84% 52/100 · Ask Evidence Copilot about this practice

Croatia's 'Vouchers for Digitalisation' programme signed 2,016 grants worth €10.6M to SMEs for digital marketing, cybersecurity, AI-readiness and strategy work, funded through the EU-backed National Recovery and Resilience Plan.

2,016 vouchers
Vouchers signed with beneficiaries (2023-2024)
10.6 EUR million
Total value distributed (2023-2024)
3,912 proposals
Project proposals received (2023-2024)
42 %
Share of granted value going to City of Zagreb
7.89% (2023) to 11.76% (2024) %
Croatian enterprise AI adoption rate (related Grants for Digitalisation scheme) (2023-2024)
Croatia's Vouchers for Digitalisation (HAMAG-BICRO / NPOO)

Details

Maturity
Discontinued
Promoter
HAMAG-BICRO & Croatian Ministry of Economy
Period
2023–2024
Region (NUTS)
HR05
Keywords
SME digitalisation, cybersecurity, AI readiness, business grants

Context

Croatia's Ministry of Economy and implementing agency HAMAG-BICRO ran 'Vouceri za digitalizaciju' (Vouchers for Digitalisation) in three application rounds between June 2023 and April 2024, financed with a dedicated EUR 9.95 million allocation from Croatia's EU-funded National Recovery and Resilience Plan (NPOO).

Activities

The scheme covered five tracks: digital marketing, complex digital solutions, digital transformation strategy, cybersecurity diagnostics and digital-skills training, with individual vouchers ranging from EUR 9,990 to EUR 19,900 depending on track.

Results

By completion, 2,016 vouchers were signed with beneficiaries, distributing EUR 10.6 million against 3,912 project proposals. Regionally, awards were concentrated in the City of Zagreb (42% of granted value) versus 18-22% in each of Croatia's other three NUTS2 regions. A separate EUR 27.3 million 'Grants for Digitalisation' measure is credited by the European Commission with helping lift Croatian enterprise AI adoption from 7.89% (2023) to 11.76% (2024).

Implementation
Indicative cost
Medium (€50k–€500k) — EUR 9.95 million dedicated allocation from Croatia's EU-funded National Recovery and Resilience Plan (NPOO), distributing EUR 10.6 million to beneficiaries.
Time to results
Short (< 1 year) — Ran in three application rounds between June 2023 and April 2024, under one year in total.
Staffing & skills
HAMAG-BICRO (implementing agency), Croatian Ministry of Economy

Conditions for success

  • Dedicated NPOO/RRF allocation ring-fenced for the scheme
  • Five distinct tracks matching different SME digitalisation needs, with tailored voucher amounts per track

Commonly funded by

Recovery and Resilience Facility (national plans)

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

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