Good practice Imported

DigiCoach

Luxembourg · Luxembourg · Local · See the Luxembourg profile · See the Luxembourg profile

Evidence: Descriptive / self-reported Top 97% 32/100 · Ask Evidence Copilot about this practice

The ESF backed DigiCoach programme offers education and advice on digital skills to improve access to the job market and essential citizen information. DigiCoach provides digital literacy classes to improve the social and employment position of migrants and low-income households.

259,850 EUR

EU funding received (2020-2021)

Details

Maturity: Pilot
Promoter: Digital Inclusion — website
Type: Service
Status: Ongoing
Target groups: Marginalised young people and children, Migrants, Unemployed and those facing social problems
People targeted: 400
Period: 2020-01-05
Region (NUTS): LU00
Keywords: Computer literacy, employability skills, language skills, personal job coach, professional integration

Context

Job seekers in Luxembourg who lack digital literacy, local language skills or knowledge of the local job market face barriers to finding employment; migrants and low-income households in particular struggle to afford IT equipment.

Objectives

Improve the social and employment position of migrants and low-income households in Luxembourg by building digital literacy, language skills, and job-market knowledge.

Activities

Digital Inclusion runs free, ESF-backed digital literacy classes (in Arabic, Tigrinya and Persian among others) alongside an IT-equipped language lab using tools such as Rosetta Stone (French, German, English) and one-to-one job coaching; during closures, lessons continued via students' own devices and job coaching moved to video calls, and several students received refurbished PCs.

Results

The project received EUR 259,850 in EU funding; no participant outcome figures (e.g. number trained, employment rate) are reported in the source material, and no formal evaluation has been published.

Conclusions

DigiCoach combines digital-skills training, language learning and job coaching into a single service for job seekers facing multiple barriers in Luxembourg, but its effectiveness has not been independently evaluated.

Implementation

Indicative cost: Medium (€50k–€500k) — EUR 259,850 in EU (ESF) funding reported; covers classes, language-lab equipment/licences (e.g. Rosetta Stone), job coaching and some refurbished PCs for students.
Time to results: Short (< 1 year) — Active delivery referenced for the 2020-2021 period, in partnership with the Ministry of Labour and the European Social Fund.
Staffing & skills: Job coaches providing one-to-one employment support, Language/digital literacy class instructors delivering multi-language content (Arabic, Tigrinya, Persian, plus French/German/English via the language lab)

Conditions for success

ESF and Ministry of Labour funding/partnership
IT-equipped language lab with professional tools (e.g. Rosetta Stone)
Digital delivery model (video calls, take-home devices) enabling continuity during disruptions
Free and open access to classes for job seekers facing language, digital or local-knowledge barriers

Common failure modes

No reported evaluation or outcome data, so effectiveness (e.g. employment rate after coaching) cannot be verified
Continuity depends on beneficiaries having access to a personal device for home-based language learning

Where it fits

Governance type: publicly funded (ESF and Ministry of Labour) programme delivered by an NGO (Digital Inclusion)
Scale: local (Luxembourg City)
Income level: targets migrants and low-income households