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Good practice Imported

e-Mongolia — Unified Digital Government Services Platform

Mongolia · Ulaanbaatar · See the Mongolia profile · See the Ulaanbaatar profile

Evidence: Observational / pre–post Top 38% 76/100 · Ask Evidence Copilot about this practice

e-Mongolia, a unified e-government portal launched in 2020, grew from 181 to about 685 digitised services by 2022, reaching roughly 2 million users per a World Bank completion report, as Mongolia's UN e-government ranking rose from 92nd to 46th globally.

685
Digitised government services, 2022 (2022)
181
Digitised services at launch (Oct 2020)
2000000
Platform users
92 of 193 countries
UN E-Government Development Index rank, 2020 (2020)
46 of 193 countries
UN E-Government Development Index rank, 2024 (2024)

Details

Maturity
Scaling
Promoter
Communications and Information Technology Authority / Ministry of Digital Development, Innovation and Communications, Government of Mongolia
Period
2020-present
Keywords
e-government, digital public services, rural and nomadic access, digital identity

Context

e-Mongolia, launched 1 October 2020 by Mongolia's Communications and Information Technology Authority, is a unified e-government portal and app that has continued adding features, including a 2023 what3words integration to give addresses to Mongolia's nomadic herder population.

Results

Per the World Bank's Implementation Completion Report, the platform grew from 181 services at launch to roughly 685 services across 63 agencies, with about 2 million users submitting 14.4 million requests; Mongolia's UN E-Government Development Index rank rose from 92nd of 193 countries in 2020 to 46th in 2024, though the survey does not attribute this rise solely to e-Mongolia.

Conclusions

No independent, non-government investigative or academic critique of e-Mongolia's digital-divide impact was found; Global Press Journal reported in 2022 that only about 3% of Mongolians had advanced ICT skills, a gap worth noting for a still digitally-uneven population.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

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Data sources

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