eGov GPT — Kazakhstan's Conversational AI Assistant Cuts In-Person Service-Centre Visits by 30%

Kazakhstan's Ministry of Artificial Intelligence and Digital Development — a cabinet body created specifically to lead the country's AI push — built eGov GPT, a conversational assistant that lets citizens describe what they need in plain language (for example, "I need to register my address") and be guided to the matching government service on the eGov.kz portal, rather than searching a menu of options or visiting a physical service centre. According to Minister Zhaslan Madiyev, the tool logged more than 150,000 uses during an initial four-month testing period in early 2026, and by the first quarter of 2026 was handling more than two million requests.
First Vice Minister Rostislav Konyashkin announced on 26 August 2026 that eGov GPT now covers 50 of the most frequently used public services, accounting for roughly 30% of citizen requests, with a further 150 services planned by the end of 2026 to lift coverage toward 70%. Kazakhstan's government reported that visits to physical Public Service Centres fell 30% in the first half of 2026 compared with the same period in 2025, which it attributes in part to the shift toward AI-assisted digital channels. eGov GPT runs on Kazakhstan's own infrastructure, including a national supercomputer and the sovereign AlemLLM language model, rather than a foreign-hosted system.
Reporting on the rollout notes an explicit governance boundary: eGov GPT is designed to play an advisory role only, helping citizens identify and complete the right procedure, while decisions on sensitive matters such as social-benefit eligibility remain with local government bodies rather than the AI. Independent coverage frames this as a deliberate distinction from algorithmic systems that determine eligibility outright — a distinction other governments deploying similar citizen-facing assistants may want to make explicit too. No independent audit of the tool's accuracy or error rate has been published to date.

Read the full analysis: https://qazinform.com/news/kazakhstan-plans-to-expand-egov-gpt-coverage-to-70-of-government-services-534f3a