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Good practice Imported

Malta Commits EUR 4M to Put Microsoft 365 Copilot on 8,000 Public Officers' Laptops

Malta · Valletta · See the Malta profile · See the Valletta profile

Evidence: Descriptive / self-reported Top 74% 47/100 · Ask Evidence Copilot about this practice

Malta's government partnered with Microsoft in a EUR 4 million, two-year plan to give 8,000 public service employees Microsoft 365 Copilot, backed by a new Government Copilot Centre of Excellence. Independent outcome metrics are not yet published.

EUR 4 million
Investment committed to Microsoft 365 Copilot rollout (2025)
8,000+
Public service employees targeted for Copilot access (2025-2027)
2 years
Rollout duration (2025-2027)
Malta Commits EUR 4M to Put Microsoft 365 Copilot on 8,000 Public Officers' Laptops

Details

Maturity
Scaling
Promoter
Office of the Prime Minister / MITA (Malta Information Technology Agency)
Period
2025-2027
Region (NUTS)
MT00
Keywords
public administration, digital government, internal operations

Context

On 21 May 2025, at the Public Service Expo, Prime Minister Robert Abela announced a EUR 4 million partnership with Microsoft to roll out Microsoft 365 Copilot, an AI assistant embedded in Office applications, to more than 8,000 public service employees over two years. The rollout sits inside Malta's 'Vision 2050' digital-governance strategy.

Activities

The plan includes training delivered through a new Government Copilot Centre of Excellence, run jointly by Microsoft, MITA (Malta's IT agency) and the government. At the June 2026 Malta Public Service Awards, individual units — including the Ministry for the Interior's Customer Care Unit and the Tax and Customs Administration — publicly presented Copilot-assisted workflows for immigration and permit query handling and internal tax-guidance drafting respectively.

Results

Beyond the confirmed budget, headcount and timeline, MITA and the Office of the Prime Minister have not published independently verifiable, department-level performance data such as response-time or complaint-volume changes. Figures of that kind circulating online trace only to unverified aggregator sites rather than primary agency reporting, so no such outcome metrics are asserted here.

Conclusions

As of mid-2026 the rollout is under way rather than complete, with the Centre of Excellence tasked with training the full 8,000-employee cohort by the end of the two-year programme.

Implementation
Indicative cost
High (€500k–€5M) — EUR 4 million partnership with Microsoft, announced 21 May 2025.
Time to results
Medium (1–3 years) — Rollout to 8,000 employees over two years (2025-2027); as of mid-2026 rollout is under way, not complete.
Staffing & skills
Government Copilot Centre of Excellence (jointly run by Microsoft, MITA and government), MITA (Malta Information Technology Agency), 8,000 target public service employees across units incl. the Ministry for the Interior's Customer Care Unit and the Tax and Customs Administration

Conditions for success

  • Dedicated training delivered through the Centre of Excellence
  • Phased two-year rollout to 8,000 employees rather than a single big-bang deployment
  • Anchored in a wider digital-governance strategy ('Vision 2050')

Common failure modes

  • MITA and the Office of the Prime Minister have not published independently verifiable, department-level performance data (e.g., response-time or complaint-volume changes)
  • Unverified performance figures circulating online trace only to aggregator sites, not primary agency reporting

Where it fits

Governance type
national government public service
Scale
national (Malta), 8,000 employees targeted
Income level
high-income (EU/Malta)

Commonly funded by

National / regional programmes Digital Europe Programme

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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