Catalogue: AI in the Public Sector clear
10 practices not yet assessed for evidence strength.
Most practices in: United States of America (62)
Austin's Development Services Department has run AI PreCheck, built with Archistar, since a 2024 pilot; across about 190 residential submissions the tool …
Seattle's Department of Construction and Inspections piloted the CivCheck AI tool from March to October 2025, cutting average intake review time by …
Since August 2025 the VA has piloted an AI tool that pre-fills disability-benefit questionnaires from veterans' medical records; average processing time fell …
San Francisco scaled Microsoft 365 Copilot from a six-month, 2,000-employee pilot with self-reported productivity gains to nearly 30,000 city workers, logging over …
USCIS's bilingual virtual assistant 'Emma' answers about 456,000 immigration questions a month — correctly handling ~90% in English and ~86% in Spanish …
Since 2016 Allegheny County has used a predictive risk model to support child-maltreatment call screening. Evaluations found it narrowed racial gaps in …
New Mexico's Environment Department paired satellite radar analytics with AI to find hidden water leaks in five pilot utilities, locating 82 leaks …
A 2022 law requires Vermont's Agency of Digital Services to inventory every automated decision system state government uses. Its 2024 report logged …
Allegheny County, Pennsylvania replaced a biased screening survey with a machine-learning score (AHA) to prioritize homelessness services. It predicts risk better, but …
Facing chronic understaffing, Stockton, California mounted AI cameras on city vehicles to scan streets for code violations. A five-day pilot flagged 4,000 …
Caltrans adopted UC Berkeley's BRACE2 platform to stream real-time sensor data from 22 California bridges, letting engineers replace routine time-based inspections with …
Bowling Green, Kentucky used Google Jigsaw's Sensemaker AI to analyse input from ~8,000 residents (about 10% of the population) for its BG2050 …
NYC's Local Law 144 requires employers to publicly post independent bias audits before using AI tools to screen job candidates. A 2025 …
Governor Hochul's Executive Order 61 directed New York agencies to use Stanford RegLab's AI to scan 18 million words of state rules; …
Ohio's Common Sense Initiative uses an AI text-analytics tool, Reg Explorer, to scan the state's roughly 15-million-word regulatory code for obsolete and …
In June 2025 Maryland launched a bilingual Claude-powered chatbot for its $72.5M SUN Bucks food-benefit program, reaching 600,000+ residents and cutting call-center …
Honolulu's Department of Planning and Permitting built CivCheck, an AI pre-screener for residential permits. DPP data show review times fell from 73 …
USPS equipped 195 mail-processing centers with Nvidia GPU edge servers that scan barcodes and addresses on packages, cutting missing-parcel investigations from days …
Delaware's DMV launched Della, a Google Cloud-built AI chatbot on dmv.de.gov answering licence and registration questions on a portal with 600,000+ monthly …
The IRS grew from 10 to 126 active AI use cases between 2022 and mid-2025 to flag high-risk tax returns for audit, …
Operating at FinCEN since March 1993, the rule-based FAIS system linked cash-transaction reports to surface money-laundering leads: over 400 investigative reports covering …
Under NYC's Local Law 35 (2022), every city agency must publicly report each algorithmic tool it used yearly. The 2023 report counted …
GSA's internal chatbot GSAi, launched March 2025, is now used daily by roughly half of GSA's employees; officials say AI adoption jumped …
Arkansas replaced individualized nurse assessments of home-care hours with an algorithm (RUGs, then Optum's ARIA); federal and state courts found due-process violations …
Open full copilot Grounded in cited practices — always check the sources.
