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Topic: Civic tech clear · back to the knowledge map

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Subject All subjects All of Governance & Public Services Digital government & service delivery Transparency & integrity Democratic resilience & participation All of Education, Skills & Work School & higher education VET, reskilling & lifelong learning Labour market & future of work All of Equality & Social Inclusion Gender equality & leadership GBV & domestic-violence prevention Disability & accessibility Digital inclusion Migrant integration Poverty & social protection All of Health & Care Public health & prevention Care systems & ageing Health security All of Cities, Housing & Mobility Urban innovation & experimentation Affordable housing Mobility & public space All of Climate, Environment & Biodiversity Climate adaptation & resilience Nature-based solutions & ecosystem services Biodiversity & restoration Water All of Energy & Resources Energy transition & communities Energy security Circular economy & critical materials All of Economy, Innovation & Productivity SME modernisation & productivity Innovation ecosystems Digital finance & assets Trade & supply resilience (public policy) All of Resilience, Security & Preparedness Civil protection & population preparedness Critical-entity resilience Community & societal resilience

Type All Good practiceLiterature / resource

Scale All LocalRegionalNationalTransnational

Country All AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongoCongo (the Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEstoniaEswatiniEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNiueNorth MacedoniaNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUzbekistanVanuatuVenezuelaVietnamXKYemenZambiaZimbabwe

Evidence All Randomised controlled trialQuasi-experimentalObservational / pre–postDescriptive / self-reported

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Select	Title	Score	Evidence	Type	Location	Scale
	Integreat – Digital Integration Platform for Newcomers	96	Evidence: Descriptive / self-reported	Good practice	Augsburg, Germany	—
	Ask Izzy — Digital Service-Finder for People Experiencing Homelessness	92	Evidence: Descriptive / self-reported	Good practice	Melbourne, Australia	—
	Better Reykjavík — Iceland's AI-Assisted Participatory Governance Platform	87	Evidence: Observational / pre–post	Good practice	Reykjavík, Iceland	—
	vTaiwan — Taiwan's AI-assisted public deliberation platform for policy-making	87	Evidence: Descriptive / self-reported	Good practice	Taipei, Taiwan	—
	synAthina — civic-activity platform of the City of Athens	86	Evidence: Observational / pre–post	Good practice	Athens, Greece	—
	Chatico — Bogotá's AI-Powered Omnichannel Virtual Assistant for Citizen Participation and Services	80	Evidence: Descriptive / self-reported	Good practice	Bogotá, Colombia	—
	vTaiwan & Join — Taiwan's AI-Assisted Digital Deliberation Platforms for Citizen Participation	73	Evidence: Observational / pre–post	Good practice	Taipei, Taiwan	—
	Traffy Fondue — Thailand's AI citizen complaint management system	73	Evidence: Observational / pre–post	Good practice	Bangkok, Thailand	—
	OneService AI Chatbot — Singapore's NLP-Based Municipal Issue Reporting Assistant	67	Evidence: Descriptive / self-reported	Good practice	Singapore, Singapore	—
	PolicyEngine — UK open-source tax-benefit microsimulation for policy analysis	67	Evidence: Descriptive / self-reported	Good practice	London, United Kingdom	—
	Citizens Scorecard — Zimbabwe's AI-Analysed WhatsApp Platform for Rating Local Council Services	40	—	Good practice	Harare, Zimbabwe	—
	AI-Fabricated 'Resolved' Photos on Jakarta's JAKI Citizen-Complaint App — A Governance Failure and Its Aftermath	13	—	Good practice	Jakarta, Indonesia	—