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Good practice Imported

Ais — Indonesia's 24/7 Government AI Unit for Flagging Hoax Content

Indonesia · Jakarta · See the Indonesia profile · See the Jakarta profile

Evidence: Descriptive / self-reported Top 74% 47/100 · Ask Evidence Copilot about this practice

Since January 2018, Indonesia's Ministry of Communication has run "Ais," a 24/7 AI-assisted unit of about 100 staff that identified 11,759 hoax items by mid-2023 and roughly 1,900 in 2024, though no independent audit of its classification accuracy was found.

11642 items
Hoax items identified, cumulative (Aug 2018–May 2023)
11759 items
Hoax items identified, cumulative (by end June 2023)
117 items
New hoax items (June 2023)
141 items
New hoax items (May 2023)
2290 items (around)
Health-misinformation items
1900 items (roughly)
Hoax items identified (2024)
215 items
Peak monthly hoax items (October 2024)
100 staff (around)
Unit staff
Ais — Indonesia's 24/7 Government AI Unit for Flagging Hoax Content

Details

Maturity
Established
Promoter
Ministry of Communication and Informatics (Kominfo/Komdigi), Directorate General of Informatics Applications
Period
2018–present
Keywords
digital government, content moderation, public communications, misinformation response

Context

Indonesia's Ministry of Communication and Informatics (Kominfo, reorganised in 2025 as Komdigi) formed its 'Ais' content-monitoring team in January 2018 under the Directorate General of Informatics Applications (Ditjen Aptika), tasking around 100 staff with using automated crawling tools — described by the ministry and Indonesian media as an AI-based system — to scan Indonesian cyberspace around the clock for hoaxes, fraud, and other prohibited content.

Activities

Citizens can submit reports via a dedicated email address, Twitter account, and WhatsApp line that feed into the same review process. The same 'Ais' system also screens for pornography and gambling content.

Results

Ministry disclosures reported by the state news wire Antara and independently confirmed by the outlet ItWorks.id show the team identified 11,642 hoax items between August 2018 and May 2023, rising to 11,759 by the end of June 2023 (117 new items that month, down from 141 in May). Health misinformation was the largest category (around 2,290 items), followed by government-impersonation hoaxes, fraud, and political hoaxes; separate reporting put 2024's total at roughly 1,900 items, with an October 2024 peak of 215.

Conclusions

The reported figures measure content the ministry itself identified and do not include independent verification of classification accuracy, appeal outcomes, or whether flagged content was actually removed; rights groups have raised broader concerns in Indonesia about the risk of over-broad takedown powers, which this record does not adjudicate.

Implementation

Indicative cost
Medium (€50k–€500k) — No budget disclosed; conservative medium estimate based on a ~100-person unit operating 24/7 since 2018.
Time to results
Long (> 3 years)
Staffing & skills
Around 100 staff operating 24/7 under the Directorate General of Informatics Applications (Ditjen Aptika)

Conditions for success

  • Multiple public reporting channels (email, Twitter/X, WhatsApp) feeding into the same review process
  • Institutionalised monthly public reporting of category breakdowns

Common failure modes

  • Reported figures measure content the ministry itself identified, with no independent verification of classification accuracy, appeal outcomes, or whether flagged content was actually removed
  • Rights groups have raised broader concerns in Indonesia about the risk of over-broad takedown powers, which this record does not adjudicate

Where it fits

Governance type
national ministry unit
Scale
national
Income level
middle-income

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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