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Good practice

Digital Family Card — Kazakhstan's AI-driven proactive social protection targeting

Kazakhstan · Astana · See the Kazakhstan profile

Kazakhstan's Digital Family Card uses predictive scoring across 100+ socio-economic indicators from 20+ agencies to proactively identify and serve vulnerable families. Since 2023: 5.9 million families covered, 2.2 million social services delivered; 2024 GovTech Prize winner.

5.9 million
Families mapped (mid-2024)
2.2 million+
Social services proactively delivered since launch
263,000
People who accessed benefits proactively (2024)
20+
Government agencies integrated
100+
Socio-economic indicators used

Details

Maturity
Established
Promoter
Ministry of Labour and Social Protection / National Information Technologies JSC (NITEC)
Period
2022–present
Keywords
social protection, predictive analytics, proactive public services, family welfare scoring, multi-agency data integration

Context

Kazakhstan's Digital Family Card, developed with UNDP support and rolled out nationally from 1 January 2023 (after a September 2022 pilot), integrates data from 20+ government agencies across 100+ socio-economic indicators to proactively score household vulnerability and trigger delivery of social benefits via SMS consent and direct bank deposit, without citizens needing to apply.

Results

By mid-2024 the system had mapped all 5.9 million families in Kazakhstan across 17 regions and three metropolises, with more than 2.2 million social services proactively delivered since launch, including 263,000 people who accessed benefits proactively in 2024 alone. The programme won the GovTech Prize (Inclusive Digital Transformation category) at the 2024 World Government Summit.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

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