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Good practice Imported

EBA Assistant — AI chatbot for students, teachers and parents on Turkey's national learning platform

Türkiye · Ankara · See the Türkiye profile · See the Ankara profile

Evidence: Descriptive / self-reported Top 70% 40/100 · Ask Evidence Copilot about this practice

AI chatbot deployed April 2024 on EBA, Turkey's national K-12 platform. First 5 weeks: >10M messages from 2.8M users across all 81 provinces; addresses >1,000 topics for students, teachers and parents. No learning outcome data published for this period.

10 million (first 5 weeks)
Messages handled (Apr-May 2024)
2.8 million (first 5 weeks)
Active users (Apr-May 2024)
81 provinces (all)
Provinces reached (Apr-May 2024)
85 %
Mobile interaction share (Apr-May 2024)
>1,000 topics
Topics addressed
EBA Assistant — AI chatbot for students, teachers and parents on Turkey's national learning platform

Details

Maturity
Scaling
Promoter
Turkish Ministry of National Education
Period
April 2024–present
Keywords
government, national education platform, chatbot, student support, K-12

Context

Turkey's Ministry of National Education launched the EBA Assistant in April 2024, an AI-powered chatbot built by vendor CBOT and layered onto EBA, the country's national K-12 digital learning platform used by students, teachers and parents. It replaced a static FAQ system limited to around 100 pre-defined questions across 10 categories.

Activities

The chatbot answers natural-language queries on more than 1,000 topics spanning course content, platform navigation, account support and curriculum questions, serving students, teachers and parents across all 81 Turkish provinces via web and mobile.

Results

In its first five weeks (April-May 2024) the assistant handled more than 10 million messages from 2.8 million users, with 85% of interactions via mobile devices; usage was highest in Istanbul, Ankara, Adana, Izmir and Diyarbakir. No learning-outcome or pedagogical-impact data has been published for this or later periods.

Conclusions

The EBA Assistant is now referenced in Turkey's 2025-2029 AI in Education Strategy and is designed to eventually serve up to 18 million students and over one million teachers, but the public evidence base to date is limited to engagement and usage metrics rather than measured learning effects.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Short (< 1 year)
Staffing & skills
Turkish Ministry of National Education (platform owner/operator), CBOT (AI vendor, chatbot build and deployment)

Conditions for success

  • Integration with an existing large-scale national platform (EBA) rather than a standalone build
  • Mobile-first design given 85% mobile usage
  • Broad topic coverage (1,000+) to replace a narrow FAQ system

Common failure modes

  • No independent evaluation of learning outcomes or pedagogical impact published
  • No published algorithmic audit or AI governance/data-protection policy specific to the chatbot

Where it fits

Governance type
national government (Ministry of National Education)
Scale
national (18M potential students, 1M+ teachers)
Income level
upper-middle income

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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