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Good practice Imported

"My City": Bishkek's Municipal App for Citizen Requests, Transport and Payments

Kyrgyzstan · Bishkek · See the Kyrgyzstan profile · See the Bishkek profile

Evidence: Descriptive / self-reported Top 83% 52/100 · Ask Evidence Copilot about this practice

Bishkek City Hall's Center for Digital Technologies built "My City," a mobile app bundling citizen requests, bus tracking, utility payments and permits; usage grew to 573,000 active users, with requests handled rising from about 9,000 in 2023 to 18,000 in 2024.

573,000
Active users (2026-08)
1,500,000+
Cumulative downloads (2026-08)
~9,000
Citizen requests handled, 2023 (2023)
~18,000
Citizen requests handled, 2024 (2024)
"My City": Bishkek's Municipal App for Citizen Requests, Transport and Payments

Details

Maturity
Scaling
Promoter
Bishkek City Hall, via its municipal enterprise Center for Digital Technologies
Period
2022-2026
Keywords
digital government, municipal services, urban mobility, e-payments

Context

Bishkek City Hall's municipal enterprise, the Center for Digital Technologies, developed 'My City' ('Moy Gorod'/'Menin Shaarym'), a smartphone app consolidating municipal interactions: reporting problems, tracking public buses, paying utility bills, requesting vehicle-evacuation info, applying for excavation permits, registering burials and renting municipal property.

Activities

The app gives city hall an internal dashboard showing, in real time, how many requests each municipal department has received and resolved, intended to increase accountability for response times.

Results

By August 2026 city officials reported 573,000 active users and more than 1.5 million cumulative downloads, up from roughly 490,000 active users and 800,000 downloads a year earlier. Citizen requests handled rose from about 9,000 in 2023 to 18,000 in 2024, with officials projecting roughly 25,000 for 2025.

Conclusions

The figures come from Bishkek City Hall itself and local press coverage of officials' statements, not from an independent audit or satisfaction survey; growth in downloads and requests is not the same as evidence of service-quality improvement. No other city is yet documented as having adopted the same model.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Medium (1–3 years)
Staffing & skills
Center for Digital Technologies (Bishkek City Hall municipal enterprise)

Conditions for success

  • consolidating many municipal interactions (requests, transport, payments, permits) into one app
  • internal accountability dashboard tracking department response times

Common failure modes

  • built and run entirely in-house rather than through external partnership, with no independent audit of usage/satisfaction data
  • no other city yet documented as adopting the same model

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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