MyGuichet.lu AI Chatbot — Luxembourg's Multilingual Assistant for 2,000 Government Procedures

On 6 July 2026, Luxembourg's Minister of Digitalisation, Stéphanie Obertin, announced two new features on the government's MyGuichet.lu portal: an AI-powered conversational chatbot and a 'digital mandate' function. The chatbot lets citizens ask questions directly in their own language rather than searching through the portal's roughly 2,000 administrative procedures, and is available around the clock. Obertin specifically stated that the chatbot has no access to users' personal data, positioning privacy protection as a core design constraint rather than an afterthought.

The digital-mandate feature, launched alongside the chatbot, lets any adult with a Luxembourg national registration number — or a person under guardianship — formally authorise someone else to carry out administrative procedures on their behalf via MyGuichet.lu, extending the platform's reach to citizens who are uncomfortable handling digital government services themselves. Both features build on an already heavily used platform: Luxembourg's helpdesk for government digital services logged 42,600 support requests in 2025 alone (about 164 per day), the volume of manual demand the chatbot is intended to help absorb.

As the announcement is roughly a week old at the time of this review, no usage, resolution-rate, or satisfaction data for the chatbot has yet been published, and independent coverage is currently limited to two Luxembourg news outlets reporting the ministerial announcement; no dedicated technical or evaluation report was found. The case is included as a transparent, officially confirmed, very recent launch rather than as a demonstrated success — its evidence base will need to be revisited as usage data emerges.

Read the full analysis: https://www.lessentiel.lu/fr/story/luxembourg-de-nouvelles-fonctionnalites-sur-myguichetlu-103597695