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MOEL's AI labour-law chatbot, embedded in Korea's popular Daangn part-time job app, turns a worker's counselling chat straight into an auto-drafted wage complaint filed to the Labor Portal. Daily usage grew 85.7% after the integration.
South Korea's Ministry of Employment and Labor (MOEL) unveiled its "AI Labor Law Counselling" service at the Government Administration AI Transformation Summit in September 2025, then embedded a link to it inside Daangn Alba, the part-time-job section of Daangn (Karrot), Korea's leading local-marketplace app, putting government legal counselling in front of a mainstream gig-economy audience rather than requiring a visit to a government portal.
When a worker's AI conversation about wages, working hours or unemployment benefits indicates a possible violation, the system auto-drafts a formal complaint (진정서) from that same conversation and feeds it directly into the Labor Portal's case-intake screen, so the worker does not have to re-enter or re-explain their situation for the human inspection process; complaints are auto-classified into 28 handling templates to route them to the right inspector.
173 licensed labour attorneys, made available through a partnership with the Korean Public Certified Labor Consultant Association, back up the AI on complex cases; an 800.8-million-won (about US$560,000) budget for 2026 funds an expansion from 31 to 38 counselling areas — adding workplace harassment and employment-permit-system cases — plus new document analysis of employment contracts and pay slips.
MOEL reports cumulative usage of 117,000 consultations in 2025, with daily use rising 85.7% (from 251 to 466 queries a day) after the Daangn integration and passing 1,000 queries a day by January 2026. The ministry also reports an 87.5% cut in the time workers need to find relevant labour-law information compared with manual search, with 37.7% of use occurring evenings or weekends when human counselling is unavailable, and 6.8% of queries in foreign languages — including Russian, Burmese and Uzbek — pointing to reach among migrant workers.
As of the April 2026 announcement, the integrated one-stop filing flow is newly launched and limited to a single private-platform partnership; no independent audit of the AI's legal-advice accuracy or of downstream complaint-resolution outcomes has yet been published.
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